6 of 6 IVR Jobs in Cheshire

exposure to Agile/Scrum development processes Hands-on experience with Cyara/Hammer/Botium for automated testing and of contact center and IVR/Chatbot flows. Key Competencies Automation design and architecture Test strategy and planning Code quality and maintainability Debugging and problem solving Collaboration and teamwork Continuous ...

exposure to Agile/Scrum development processes Hands-on experience with Cyara/Hammer/Botium for automated testing and of contact center and IVR/Chatbot flows. Key Competencies Automation design and architecture Test strategy and planning Code quality and maintainability Debugging and problem solving Collaboration and teamwork Continuous ...

strong service delivery. Oversee the design, management, and optimisation of IT infrastructure, networks, and cloud environments (Azure/AWS) Manage all call routing, IVR systems, and queue management to ensure accurate, efficient, and immediate call handling. Develop and execute a long-term technology strategy that aligns with the company ...

strong service delivery. Oversee the design, management, and optimisation of IT infrastructure, networks, and cloud environments (Azure/AWS) Manage all call routing, IVR systems, and queue management to ensure accurate, efficient, and immediate call handling. Develop and execute a long-term technology strategy that aligns with the company ...

governing, and delivering end to end technical solutions across the NICE CXone cloud contact centre platform. This role ensures that all CXone capabilitiesACD/IVR, WFO/WFM, Quality Management, Voice and Digital Channels, Analytics, and Integrationsare architected to meet business requirements, security standards, and performance expectations. The Solutions Architect … proof designs. Experience : Enterprise contact center architecture. At least 4 years in NICE CXone architecture. Technical Expertise : Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels . Proficiency with REST/SOAP APIs , JSON, XML, and system integrations. Certifications : NICE CXone Certified Architect (preferred). ...

their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight & Speech Analyst gathers ...