1 of 1 IVR Jobs in Durham

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary … visible across all channels.KEY RESPONSABILITIES: Manage telephony systems and platforms including but not limited to: - Salesforce and Mediahawk Optimise customer journey through managing IVR routings making decisions to change routings to improve commercial results and or in emergency in support of the homes Introduce voice analytics to listen to calls ...