Service Desk Ops Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Farnborough, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation). Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting. Collaborate with IT teams on tool enhancements, integrations, and upgrades. Evaluate emerging technologies and make recommendations for adoption. We believe strong connections ...