2 of 2 IVR Jobs in Hampshire

including Digital and Technology strategies related to guest contact. Managing platform administration tasks such as user management, ACD skill and campaign configuration, contact routing, IVR scripting, automation, privacy/security, and recording policies, along with ongoing system optimization across various contact channels. Implementing conversational AI solutions including voice and chat More ❯

robotic process automation (RPA) tools. This expertise includes native chatbot support, natural language processing (NLP), optical character recognition (OCR), native Citrix automation, document processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, Sentiment Analysis, Code Generation with internal More ❯