Telephony Technical Business Analyst
- Hiring Organisation
- Talent Locker
- Location
- Horsham, West Sussex, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £400 - £425 per day
current telephony environment in detail. You will analyse and document what sits beneath the existing contact centre platform, mapping components such as agent desktop, IVR, call and screen recording, MI data, voice of the customer platforms and payment integrations. You will also map the wider ecosystem surrounding the telephony platform. ...