1 of 1 IVR Jobs in London

capability, enhancing contact centre interactions through intelligent, conversational AI. This role will focus on building, configuring, and optimising conversational AI solutions that integrate with IVR and telephony platforms, enabling intelligent call routing, real-time agent support, and improved customer experience. You will work closely with the UC/Telephony team … using Cognigy AI Build conversational flows that support intent recognition, natural language understanding (NLU), and context-aware responses Integrate AI-driven Agent Assist with IVR and telephony platforms, enabling: Intelligent call routing Context capture and handover to live agents 'Warm transfers' with full conversation history Collaborate with the UC/ ...