Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio. Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics. Guide implementation of Intelligent IVR leveraging Azure Communication Services or integrated CCaaS platforms. Platform Integration & Governance Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors More ❯
years with Genesys Cloud architecture and implementation Strong knowledge of Customer Service Operations and experience in leading Customer Service Operations assessment benchmarking Experience implementing multi-channel self-service IVR and Omni channel orchestrations routing using Genesys CloudEngage suite In depth knowledge and hands on experience with Voice and Non-Voice applications solutioning using tools like Genesys Administrator architect composer designer More ❯
Nottingham, Nottinghamshire, England, United Kingdom
E.ON
insights turn into action, this could be the perfect next step for you. You'll most likely focus on shaping and delivering our emerging generative AI journeys within the IVR, helping redefine how customers interact with E.ON Next. This will involve exploring how AI can improve automation, personalise interactions and enhance the overall customer experience. You'll also contribute more More ❯
You'll most likely focus on shaping and delivering our emerging generative AI journeys within the IVR, helping redefine how customers interact with E.ON Next.This will involve exploring how AI can improve automation, personalise interactions and enhance the overall customer experience.You'll also contribute more broadly to the evolution of our Contact products, supporting a range of initiatives that improve More ❯
email, WhatsApp, SMS, Messenger, and social media. Our AI engine, Athena, is the brain behind much of our technology, including chatbots, speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early More ❯
warrington, cheshire, north west england, united kingdom
ConnexAI
email, WhatsApp, SMS, Messenger, and social media. Our AI engine, Athena, is the brain behind much of our technology, including chatbots, speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early More ❯
bolton, greater manchester, north west england, united kingdom
ConnexAI
email, WhatsApp, SMS, Messenger, and social media. Our AI engine, Athena, is the brain behind much of our technology, including chatbots, speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early More ❯
