23 of 23 IVR Jobs in England

center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.- 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact ...

/ML concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and model evaluation- Contact center domain expertise including understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metricsPreferred qualification - Experience with agentic AI patterns including multi-agent orchestration, tool use, function ...

related discipline.Experience working with Five9 Cloud.Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.Familiarity with Agile methodologies, including writing ...

support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product ...

robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements. Govern ...

robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements. Govern ...

doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...

customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing) Solid understanding of Microsoft Teams Phone integration with ...

controls such as firewalls, NAC (e.g., 802.1X), segmentation and secure network access.Engineer voice and unified communications solutions (SIP, VoIP, SBCs, call routing, dial plans, IVR), ensuring call quality and reliability.Manage incident, problem and change processes, including root cause analysis, post-incident reviews and preventative improvements.Monitor and troubleshoot using tooling (e.g. ...

such as firewalls, NAC (e.g., 802.1X), segmentation and secure network access. Engineer voice and unified communications solutions (SIP, VoIP, SBCs, call routing, dial plans, IVR), ensuring call quality and reliability. Manage incident, problem and change processes, including root cause analysis, post-incident reviews and preventative improvements. Monitor and troubleshoot using ...

services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co-pilot ...

services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co-pilot ...

solution lifecycle from requirements analysis through in-service support, covering areas such as Contact Center integrations, custom solutions and reporting, Professional Services Tools configuration, IVR web interfaces, workflow automation, and API-based integrations with Mitel and third-party applications. The ideal candidate will work with minimal supervision while handling multiple ...

GDPR through to local regulatory and compliance obligations in each marketThe end-to-end technology direction across customer-facing platforms - contact centre and telephony, IVR, dealer finance tooling, mobile and Salesforce estatesA significant modernisation and technical-debt agenda across the full stackCloud, AI and DevSecOps strategy on Google Cloud Platform ...

Langchain, Vector DB, Embeddings or related frameworks• Experience on AI/ML model implementations using scikit learn, Tensor flow etc.,• Experience with Chat, IVR, Banking will be plus• Google Cloud (GCP) knowledgeAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global ...

stable, and high-performing. Responsibilities Administer and support the Horizon Telephony platform, including user account management, hunt groups, call routing, call centre setups, and IVR/Auto Attendant systems Provide VIP voice conferencing and business video conferencing support, including administration of Microsoft Teams Rooms (MTR) Support softphones, desk phones, mobile ...

extensive experience in as change management tools such as Azure DevOps (ADOS) or TFS, and have a solid background working on web-based, interactive voice response, and client-server projects. The role requires the ability to evaluate and implement new tools and technologies, experience in testing randomisation schemas, knowledge ...

Supplier Good understanding of Network Validation, Testing, Performance and Quality Experience with Drive Testing useful CS (MSS/MGW, SBC, STP, SMSC, HLR, IVR) PS (SGSN/SGW, PGW, PCRF, DNS, AAA) IMS (CSCF, MRF, TAS, ePDG) Good understanding of standards and architectures (3GPP, IETF, GSMA etc.) Core Network Protocols ...

Supplier Good understanding of Network Validation, Testing, Performance and Quality Experience with Drive Testing useful CS (MSS/MGW, SBC, STP, SMSC, HLR, IVR) PS (SGSN/SGW, PGW, PCRF, DNS, AAA) IMS (CSCF, MRF, TAS, ePDG) Good understanding of standards and architectures (3GPP, IETF, GSMA etc.) Core Network Protocols ...

Flows and modular/reusable flow design. Queues, routing profiles, agents, users, security profiles, and hours of operation. Contact Centre voice and telephony configuration. IVR and self-service customer journeys. Inbound and outbound contact handling. Customer Profiles and customer data integration. Contact Trace Records (CTRs) and contact history. Call recording … customer-service journey. Contact Flows and Customer Journeys The developer should be highly proficient in Contact Flow development, including: Inbound call flows. Customer authentication. IVR menus. Queue and routing logic. Customer identification and lookup. Case lookup and creation. Task creation. Agent transfer and escalation. Callback functionality. Error handling and fallback ...

Flows and modular/reusable flow design. Queues, routing profiles, agents, users, security profiles, and hours of operation. Contact Centre voice and telephony configuration. IVR and self-service customer journeys. Inbound and outbound contact handling. Customer Profiles and customer data integration. Contact Trace Records (CTRs) and contact history. Call recording … customer-service journey. Contact Flows and Customer Journeys The developer should be highly proficient in Contact Flow development, including: Inbound call flows. Customer authentication. IVR menus. Queue and routing logic. Customer identification and lookup. Case lookup and creation. Task creation. Agent transfer and escalation. Callback functionality. Error handling and fallback ...

patient access across Mid and South Essex NHS Foundation Trust.It will be your responsibility to provide specialist expertise in telephony systems, Interactive Voice Response (IVR), digital access channels, chatbot technology, Workforce Management (WFM), quality monitoring, call recording and reporting solutions.Main duties of the jobActs as the principal link between operational … experienceContinuing professional development relevant to digital management/operational service improvement Knowledge/Experience EssentialExperience of managing a complex contact centreExperience configuring/optimising IVR, chatbot, telephony platformsExperience of service ownership, incident management and structured change deliveryDesirableExperience of managing large scale contact centresNHS experienceExperience producing technical documentation Personal and People ...

needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks ...