Technical Business Analyst
- Hiring Organisation
- FDM Group
- Location
- York, North Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £60,000 - £70,000 per annum
solution validation About You Strong experience with Dynamics 365 Customer Service and/or Contact Centre transformation (CCaaS) Proven expertise in contact centre design (IVR, routing, omnichannel) and case management/CRM workflows Experience facilitating workshops and translating outputs into structured requirements and user stories Ability to work across business ...