4 of 4 IVR Jobs in the City of London

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

Kubernetes, GitHub, GitLab, DevOps Pipeline (e.g., Terraform, CLI, Ansible, Puppet, etc.), Container Registry, Docker Experience with Google Cloud Services Additional knowledge requirements: E-Commerce Call center care systems - e.g., IVR integrations, Agent desktop Payments and collection Identity and Authentication Service Mesh (Istio, etc.); Knowledge Background of ESB or SOA; Gradle/Maven/Build tools; GCP/GKE; GraphQL; Splunk More ❯

across Dynamics 365. As a Dynamics 365 Consultant, you will be responsible for: Design, configure, and enhance Omnichannel and CoPilot Studio including voice, live chat, and digital messaging. Implement IVR systems using CoPilot Studio and integrate with core Dynamics 365 services. Develop business applications using Power Platform tools including Power Apps, Power Automate, Power BI etc. Configure and customise Dynamics More ❯

systems with advisor facing applications, data sources, workforce management tools and other platforms that present and drive customer interactions. In-depth understanding of call routing, alternatives to IVR (Interactive Voice Response) design, and multi-channel contact strategies to ensure customers get an immediate response and connected to a colleague with the knowledge, skills and permissions to provide an excellent customer More ❯