6 of 6 IVR Jobs in the City of London

Genesys IVR Specialist London | Hybrid … per annum Is this the Genesys IVR Specialist role for you? Crone Corkill are assisting a technology consultancy as the look to hire an IVR (Interactive Voice Response) Specialist on a permanent basis. This could also be considered as a Lead or Architect position, so please apply if you feel suitable. They’re ideally looking for someone with Genesys Cloud … in contact centre or customer service environments, this could be the role for you! This is a pivotal hire as they look to modernise customer interactions, migrating from legacy IVR to intelligent, natural language-driven experiences. An understanding of enterprise system design and AI/Machine Learning enabled voice applications is also ideal. What will you do as a Genesys More ❯

Genesys IVR Specialist London | Hybrid … per annum Is this the Genesys IVR Specialist role for you? Crone Corkill are assisting a technology consultancy as the look to hire an IVR (Interactive Voice Response) Specialist on a permanent basis. This could also be considered as a Lead or Architect position, so please apply if you feel suitable . They’re ideally looking for someone with Genesys … in contact centre or customer service environments, this could be the role for you! This is a pivotal hire as they look to modernise customer interactions, migrating from legacy IVR to intelligent, natural language-driven experiences. An understanding of enterprise system design and AI/Machine Learning enabled voice applications is also ideal. What will you do as a Genesys More ❯

expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys More ❯

expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys More ❯

management. • Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance. • Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing). • Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments. • Experienced in using JIRA and Confluence for agile project tracking and More ❯

management. • Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance. • Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing). • Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments. • Experienced in using JIRA and Confluence for agile project tracking and More ❯