3 of 3 IVR Jobs in the Thames Valley

DynamoDB and CloudWatch. Proficiency in Python, and willingness to work in Terraform if you have not already. Understanding of contact centre concepts including IVR, routing, queueing and CRM integration. Comfort with version control, code review and CI/CD as normal ways of working. A methodical approach to debugging ...

within customer service environments. Excellent stakeholder management and influencing skills. Desirable Experience UiPath or other enterprise automation platforms. Conversational AI, chatbot or IVR transformation programmes. Knowledge management transformation. Salesforce Administration or Service Cloud certification. Experience within high-volume customer service environments such as travel, hospitality or consumer services. ...

doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...