2 of 2 IVR Jobs in the South East

contact centre technologies, customer journeys, and AI-enabled service solutions. Key Responsibilities Analyse existing application architecture and customer service platforms. Support the transformation of IVR and AI-driven customer service capabilities. Gather and document technical and business requirements. Collaborate with architects, engineers, and cross-functional teams to identify dependencies ...

/chatbot technologiesIdentify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation)Ensure telephony/ACD systems are optimised for call routing, IVR, and reportingCollaborate with IT teams on tool enhancements, integrations, and upgradesEvaluate emerging technologies and make recommendations for adoption\n At DXC Technology, we believe strong ...