Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity … personas, service concepts, service blueprints and other artefacts * Ability to identify potential accessibility barriers for complex user groups * Client readiness', with experience facilitating workshops, design sprints, ideationsessions or similar * Ability to visualise complex services in an easy-to-understand format for varying audiences * Strong understanding and experience of working in an agile (scrum) environment in a More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Manchester Digital
Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity … and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness', with experience facilitating workshops, design sprints, ideationsessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset - with a passion for asking More ❯
Skipton, Yorkshire, United Kingdom Hybrid / WFH Options
SBS Skipton Building Society
problems and opportunities - Use insights from data and frontline colleagues to uncover customer pain points and identify opportunities for improvement. Facilitate solution design - Lead workshops and ideationsessions to co-create end-to-end solutions that reduce failure demand and elevate value. Support the creation of future-state artefacts like press releases and FAQs. Visualise the customer … identify dependencies with delivery teams. Use Agile tools to manage user stories, acceptance criteria, and supporting artefacts. Maintain a backlog that has sufficient work ready for development. Lead refinement sessions to break down features, clarify requirements, and ensure stories are testable, valuable, and feasible. Collaborate with engineers, developers, and product managers to ensure alignment between business goals, user needs More ❯
digital experiences across our platforms. You'll collaborate with product leads, analysts, and developers to turn insights into intuitive design solutions. You'll lead user research initiatives, run ideation and design workshops, and develop low- to high-fidelity prototypes. Your work will directly contribute to our mission of making airport travel better for everyone. You'll be instrumental … digital experiences across our platforms. You'll collaborate with product leads, analysts, and developers to turn insights into intuitive design solutions. You'll lead user research initiatives, run ideation and design workshops, and develop low- to high-fidelity prototypes. Your work will directly contribute to our mission of making airport travel better for everyone. You'll be instrumental More ❯