3rd Line Engineer
cambridge, east anglia, united kingdom
CDW UK
depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex … solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and … Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines, VNET, EFS, Route 53 Security Center Backup, ASR, ANF AWS Identity Access Management More ❯
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