3rd Line Infrastructure Support Analyst - Windows
- Hiring Organisation
- Akkodis
- Location
- Nottingham, Nottinghamshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £52000/annum
service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity, authentication, and Windows server technologies. Key Responsibilities Investigate, troubleshoot, and resolve complex infrastructure incidents Ensure service levels and operational targets are achieved Drive improvements … time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms ...