Senior Software Engineer (Application Operations)
- Location
- Greater London, England, United Kingdom
code‐level fixes, and runbook automation — all under clearly defined guardrails. The goal is to reduce unnecessary L3 escalations while increasing autonomy, quality, and impact for our Application Operations function. You’ll apply these practices across our AWS environment (EKS), PHP services, and MySQL databases, using Datadog … with Datadog signals during investigations; improve log usefulness by feeding back patterns for better parsing and context. Use Heap to triangulate and quantify customer impact (affected flows, cohorts, and volumes) during incidents and problem investigations; incorporate findings into incident timelines and post‐incident reviews. Participate in service onboarding ...