providing timely escalation, communication, and updates through the lifecycle of the incident ticket Engagement and management of 3rd party organisations in support of any given service incident Post incident impactanalysis/support Support of change management activities Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications Experience with a ticketing More ❯
and collaboration. In-depth knowledge of database infrastructure, including maintenance, administration, and design. Proven ability to analyse and resolve database performance and connectivity issues. Experience conducting root cause and impact analyses for database-related incidents. Skilled in installing, upgrading, and maintaining database infrastructure. Ability to evaluate and recommend new or alternative database technologies. Exceptional organisational and project planning skills More ❯
maintainability, and data integrity. Define the data architecture for service management, with a strong emphasis on Configuration Management Database (CMDB) centricity. Ensure that data models support accurate service mapping, impactanalysis, and operational reporting. Collaborate with enterprise architects, service owners, process leads, and third-party partners to ensure architectural alignment and adoption. Influence decision-making by articulating the … value and impact of architectural choices on service outcomes. Engaging and influencing key stakeholders to ensure Solution addresses both Functional and Non-Functional needs of the business, and work with the Security and Information Risk functions to ensure any solution meet the needs of our security standards and principles. PERSONAL PROFILE Extensive experience in IT architecture, with a focus More ❯
