Business Analyst
- Hiring Organisation
- Computappoint
- Location
- City, London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 425 Annual
week Office Location: Central London The Role : Capture and document business, service, and non-functional requirements Produce process flows, workflows, stakeholder maps, and impact assessments Facilitate workshops with subject matter experts, suppliers, and operational teams Document RACIs, SLAs/XLAs, support models, service boundaries, and catalogue item workflows … Business Analysis with experience in Service Readiness, or Service Transition Strong experience in documentation, workshop facilitation, and producing clear, structured deliverables (process flows, impact assessments, SLAs, support models, etc.) Good understanding of ITIL principles Hands-on experience with ServiceNow Proven ability to coordinate multiple parallel workstreams and engage ...