Senior Service Desk Engineer
- Location
- City Of London, England, United Kingdom
group or role management, provisioning, and deprovisioning. Experience supporting Microsoft 365, collaboration platforms, video conferencing, VPN or remote‐access solutions, and common SaaS applications. Experience using an ITSM platform, preferably Jira Service Management, including ticket workflows, queues, SLAs, automation, permissions, integrations, knowledge management, and reporting. Strong troubleshooting skills across endpoint ...