Senior Support Consultant
- Hiring Organisation
- NEC Software Solutions
- Location
- Nottingham, Nottinghamshire, United Kingdom
- Salary
- £ 55 K
expert 2nd Line software application support for customer-reported incidents and service requests. Take ownership of the investigation and resolution of complex or high-impact application issues. Recreate customer-reported issues within test environments to identify root causes and validate defects. Identify, document, and communicate workarounds where permanent resolutions … implementation of preventative measures. Planned Maintenance Ownership Act as the designated owner for planned maintenance activities. Attend planning and change review meetings. Complete impact assessments for related Change Requests (CRs). Coordinate and organise technical resources required to successfully deliver maintenance activities. Support implementation, testing, communication, and post ...