1 Incident Coordinator Jobs in England

About The Role As the Core Tech Incident Coordinator, you will serve as the primary point of contact for IT incidents raised to or escalated to the Core Tech Product teams. Your responsibilities include triaging incidents, assigning them to the correct Product team, and liaising with Product Specialists … supplier managers and other 3rd party relationship owners for ticket management and resolution. Coordination is critical, as you will work with stakeholders to coordinate incident resolutions through upgrades or patches. You'll be expected to create and manage runbooks for live incidents, and document incident processes for future … key role in early life support periods for new features or upgrades. Reporting is another important aspect of the role, where you'll support incident reporting and compile incident statistics, highlighting challenges and recommending solutions. You will also define and support the post-incident review process to more »