2 of 2 Incident Management Jobs in Bedford

seeking a proactive and technically proficient Technical Officer to support our design and engineering teams. The successful candidate will manage service and incident tickets, analyse data, and validate reports related to vehicle campaigns. This role involves utilising ticket management systems to track and resolve service requests, monitoring incident … such as Power Query, Power Pivot, and Power Automation—are essential for manipulating cloud-based data. The role requires effective collaboration with project quality, management, and engineering teams to ensure transparency and timely resolution of concerns. Providing technical support to an offshore call centre team is also ...

functionally with design, quality, and engineering teams while developing your analytical and technical skillset. Key Responsibilities Manage and respond to service requests using ticket management systems Monitor and track incident tickets through to resolution Analyse data to identify trends, anomalies, and root causes (including use of SQL where … clear communication of issues Provide technical support to offshore call centre teams Skills & Experience Required Degree-qualified (or equivalent experience) Experience using ticket management tools (e.g. ServiceNow preferred) Strong Excel skills, including advanced functions and data tools Familiarity with Power Platform tools (Power BI, Power Query, Power Automate ...