3 of 3 Incident Management Jobs in Cambridge

and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. … systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at More ❯

You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the specialized service desks. You will act as escalation point for the specialized service desk and manage/co … partnerships and continuous improvement. Manage the support triage for KITE users and applications, ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. … MSP) resources aligned with KITE support and specialized service desks. Support and collaborate on service excellence by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership More ❯

and hardware components. Experience identifying and mitigating security vulnerabilities in such systems. Experience working to cybersecurity requirements, threat modelling, development of security mechanisms and incident management. Ability to work with a high level of independence and schedule own work and tasks. Communicate effectively in spoken and written English. "Nice More ❯