13 of 13 Incident Management Jobs in Cambridgeshire

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior technical … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

continuous improvement of the Bango Platform end-to-end — from the infrastructure and pipelines that build and deploy it, to the observability and incident response that keep it running to agreed service levels. You combine three things that have historically sat in separate teams: platform and cloud infrastructure engineering … automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. You design, build and operate the automation, observability and platform capabilities that other engineering teams rely on, and you are equally comfortable diagnosing a live incident as you are designing ...

Bango Platform. You hold everything expected of a Site Reliability Engineer — owning reliability end-to-end across the infrastructure, delivery pipelines, observability and incident response that keep the platform running to agreed service levels — but at greater scope, complexity and influence, and you take responsibility for lifting the capability … that have historically sat in separate teams: platform and cloud infrastructure engineering, automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. What sets the senior role apart is not simply doing this work to a higher standard, but becoming ...

largest banking organisations. This is a high-profile leadership role with accountability for multiple data centres, critical engineering infrastructure, operational performance, stakeholder management and service excellence across a complex and highly regulated environment. The successful candidate will lead a team of Technical Managers and approximately 55-60 engineers, ensuring … systems that support nationally important banking services. Data centre experience is essential for this position. What You'll Be Doing Leading the operational management of multiple data centres across Peterborough and Corby. Managing Technical Managers and a team of circa 55-60 engineers operating within a 24/ ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. 1. Service Governance … Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption, and out-of-scope activity ...

large-scale software systems through a blend of software engineering and systems administration. Key responsibilities involve automating operational tasks,improving observability, andcontributing to incident management, while also collaborating with developmentand technologyteams to build more reliable and scalable applications. Join Altium as a Senior Site Reliability Engineer to ensure … Altium Cloud Platforms. Key Responsibilities Understanding how an Altium Cloud Platform works Pioneer improvements in observability, including logging, monitoring, and application performance management (APM), ensuring system reliability and proactive issue detection. Develop and implement reliability frameworks and patterns that standardize and elevate the resilience of our SaaS products across ...

When something goes wrong, our Helpdesk is who they call. The Helpdesk Squad is a team of Service Coordinators, Analysts, Senior Analysts and an Incident Manager, plus our Identity and Access specialist. They are the friendly, knowledgeable voice of Digital, Data & Technology (DDaT) across Mencap. We're looking … with engineering, application and delivery teams Work with the Head of Technology Operations to keep services stable and resolve issues quickly Use good service management practice (such as ITIL) to keep things consistent, without losing sight of the people behind every ticket What you'll bring Experience leading ...

managing our growing device estate, improving our systems and processes, working with external IT partners, and leading significant projects including our company-wide document-management solution and the technology workstream for our upcoming Cambridge office move. This is a hands-on role with real ownership and autonomy. … Manage support requests and work effectively with external IT providers where additional or specialist support is required. Devices & Equipment Own the day-to-day management of company laptops, tablets, phones and other IT equipment. Prepare, configure and test equipment for new starters, ensuring everything is ready for day one. ...

IT. Define adoption roadmaps, investment priorities, operating measures and outcomes. AI for IT Platforms Influences IT platforms/tooling while leveraging EAI's token management, AI gateway, MCP gateway and agentic orchestration standards. Leverage agent orchestration standards, knowledge systems, guardrails and Model Context Protocol platforms for agentic AI. Contributes … Practices Embed AI into the project lifecycle, software development lifecycle, testing, quality, compliance, cloud migration and operations. Partner on AI-native IT service management, including intelligent ticketing, resolution automation and proactive service management. Enable AI-assisted development, code review and testing through build-with and build-for principles. Advance ...

ensuring safe operation of power, cooling and M&E systems that support banking services. The role requires proven leadership in data centres, strong stakeholder management and a hands-on approach to incident management, performance, and risk across multiple #J-18808-Ljbffr ...

Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management. Candidates should have experience in IT support leadership and a strong commitment to user-focused service delivery. The position requires mostly on-site ...

reliability, availability, and performance of our large-scale cloud platforms and SaaS products. Your work will automate operational tasks, improve observability, and contribute to incident management while collaborating with development teams to build more reliable and scalable applications across regions. #J-18808-Ljbffr ...