4 of 4 Incident Management Jobs in Cambridgeshire

are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production … test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to … Bring We're looking for someone who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building More ❯

are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production … test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to … Bring We’re looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building More ❯

problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges. Key Responsibilities: Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams. Troubleshoot hardware, software More ❯

look after the 2nd and 3rd line issues for this ISP. These tend to be major incidents, and you'll be final point of contact when it comes to incident management such as customer issues/outages but then also implementing process and efficiencies to address the cause of the problem and ensure that similar issues don't … hence the NOC aspect of the role however, you will be also looking after a range of infrastructure solutions so the role is relatively all round. This is a management position rather than technical, but you will need to come in from that technical service provider environment (Telecoms, ISP or MSP) and the best background would likely be from More ❯