18 of 18 Incident Management Jobs in Cambridgeshire

applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking … critical applications and systems. IT Infrastructure Support: Working alongside internal Infrastructure teams & external Suppliers to investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem-solving ability ...

play a critical role in ensuring continuity, stability, and quality of service for all customer installations. This role will provide front‐line technical support, incident management, software maintenance coordination, and proactive system monitoring for Ubisense real‐time location and smart factory systems deployed at major customers. The Support … critical systems (automotive manufacturing experience is a plus). Previous roles in support, NOC, field service, IT operations, or application support. Exposure to change management, incident management, or ITIL practices. Working Conditions Office-based providing remote support during operational hours and service windows (coverage varies by customer ...

Bango Platform. You hold everything expected of a Site Reliability Engineer — owning reliability end-to-end across the infrastructure, delivery pipelines, observability and incident response that keep the platform running to agreed service levels — but at greater scope, complexity and influence, and you take responsibility for lifting the capability … that have historically sat in separate teams: platform and cloud infrastructure engineering, automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. What sets the senior role apart is not simply doing this work to a higher standard, but becoming ...

managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will … 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption ...

large-scale software systems through a blend of software engineering and systems administration. Key responsibilities involve automating operational tasks,improving observability, andcontributing to incident management, while also collaborating with developmentand technologyteams to build more reliable and scalable applications. Join Altium as a Senior Site Reliability Engineer to ensure … Altium Cloud Platforms. Key Responsibilities Understanding how an Altium Cloud Platform works Pioneer improvements in observability, including logging, monitoring, and application performance management (APM), ensuring system reliability and proactive issue detection. Develop and implement reliability frameworks and patterns that standardize and elevate the resilience of our SaaS products across ...

software. Contributes to IT projects, including hardware build, software deployments, network connections and configuration. Follows ITIL best practices within the Service Desk and Incident Management functions. We are looking for an enthusiastic individual to join our team on a 12-month fixed-term contract to cover a period … appropriate Logs incidents and service requests and maintains relevant records Follows agreed procedures to identify, register, and categorise incidents Gathers information to enable incident resolution and allocates incidents as appropriate Capturing of satisfaction feedback from users Supporting the move to user self-service by ensuring knowledge base articles ...

managing our growing device estate, improving our systems and processes, working with external IT partners, and leading significant projects including our company-wide document-management solution and the technology workstream for our upcoming Cambridge office move. This is a hands-on role with real ownership and autonomy. … Manage support requests and work effectively with external IT providers where additional or specialist support is required. Devices & Equipment Own the day-to-day management of company laptops, tablets, phones and other IT equipment. Prepare, configure and test equipment for new starters, ensuring everything is ready for day one. ...

Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable and focused … culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support Centre to improve service ...

teams to strengthen our security posture while enabling innovation and operational excellence What you'll be doing: Lead and manage our third‐party risk management (TPRM) programme, ensuring suppliers and partners meet security requirements. Drive governance, risk and compliance (GRC) activities, helping the business identify, assess and mitigate information … security risks. Own and deliver security improvement projects that strengthen our overall security posture across global operations. Act as the primary lead for security incident management, coordinating responses and driving lessons learned activities. Collaborate with business and technology stakeholders to assess compliance against security controls and identify remediation ...

Peterborough is seeking an Information Security Manager to own governance, risk and compliance across our global operations. You will lead third‐party risk management, drive security projects and coordinate incident management, while partnering with tech and business teams to strengthen security and enable innovation. You’ll report ...

IT. Define adoption roadmaps, investment priorities, operating measures and outcomes. AI for IT Platforms Influences IT platforms/tooling while leveraging EAI's token management, AI gateway, MCP gateway and agentic orchestration standards. Leverage agent orchestration standards, knowledge systems, guardrails and Model Context Protocol platforms for agentic AI. Contributes … Practices Embed AI into the project lifecycle, software development lifecycle, testing, quality, compliance, cloud migration and operations. Partner on AI-native IT service management, including intelligent ticketing, resolution automation and proactive service management. Enable AI-assisted development, code review and testing through build-with and build-for principles. Advance ...

tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist … knowledge/experience in the following technologies (Certification an advantage) Windows Server 2012/2016/2019/2022 Active Directory user and computer management File/Print Server management Microsoft Remote Desktop Services Microsoft365, including the following: Intune and Endpoint Management Teams Exchange on-line SharePoint ...

initial term 2 days per week onsite in Cambridgeshire We're seeking a hands-on Observability Engineer/SRE Consultant to improve production monitoring, incident detection, and root-cause analysis across critical services. Key Skills Strong hands-on Splunk experience (essential) Experience with Dynatrace and/or Grafana Production … monitoring, observability and incident management Distributed systems troubleshooting and performance analysis Log, metric and trace correlation Improving application instrumentation with engineering teams Responsibilities Review existing monitoring, telemetry and alerting capabilities Improve visibility across critical customer journeys and dependencies Implement meaningful service-health metrics and actionable alerts Reduce incident ...

Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management. Candidates should have experience in IT support leadership and a strong commitment to user-focused service delivery. The position requires mostly on-site ...

Associated British Foods Business Technology Services seeks a Head of Operational Excellence to lead service management, support operations and reliability across BTS. The role focuses on resilient, scalable technology services and a culture of continuous improvement. You will drive modern operational practices, lead incident management, and transform ...

reliability, availability, and performance of our large-scale cloud platforms and SaaS products. Your work will automate operational tasks, improve observability, and contribute to incident management while collaborating with development teams to build more reliable and scalable applications across regions. #J-18808-Ljbffr ...

ensure continuity, stability, and quality of service for customer installations of Ubisense RTLS and smart factory systems. You will provide front-line technical support, incident management, software maintenance coordination, and proactive monitoring for deployments at major customers. The role requires strong IT support background, familiarity with Windows/ ...

governance, risk and compliance initiatives across a global business. Hybrid role based in Peterborough, with responsibility for third‐party risk, security controls and incident management. You will collaborate with technology and business teams, delivering security improvements and meaningful metrics to drive risk-based decisions. Strong leadership and proactive security ...