your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the IncidentManagement system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and … Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and … complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the More ❯
your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the IncidentManagement system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and … Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and … complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the More ❯
your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the IncidentManagement system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and … Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and … complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the More ❯
problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incidentmanagement, effective communication, and timely resolution of technical challenges. Key Responsibilities: Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams. Troubleshoot hardware, software More ❯
United Kingdom, Alwalton, Cambridgeshire Hybrid / WFH Options
CRG TEC
look after the 2nd and 3rd line issues for this ISP. These tend to be major incidents, and you'll be final point of contact when it comes to incidentmanagement such as customer issues/outages but then also implementing process and efficiencies to address the cause of the problem and ensure that similar issues don't … hence the NOC aspect of the role however, you will be also looking after a range of infrastructure solutions so the role is relatively all round. This is a management position rather than technical, but you will need to come in from that technical service provider environment (Telecoms, ISP or MSP) and the best background would likely be from More ❯
Thurs What you will do Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change … Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change managementMore ❯
Thurs What you will do Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change … Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change managementMore ❯
Thurs What you will do Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change … Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change managementMore ❯
