4 of 4 Incident Management Jobs in Cambridgeshire

point and ensuring effective resolution Monitor and drive performance against SLAs, OLAs and KPIs, identifying trends and improvements Oversee all tickets within the service management platform, ensuring full lifecycle management Coordinate across internal teams, field engineers, and external partners to ensure aligned service delivery Ensure adherence to core … Service Management processes (Incident, Change, Problem, Request, Knowledge) Provide regular reporting on incident trends, performance metrics and service improvements Maintain business continuity and ensure contingency plans are followed during shift Support and lead team members, fostering a culture of accountability, collaboration and continuous improvement Communicate clearly with ...

large-scale organisation Drive reliability, scalability, and performance across critical systems and services Define and implement SRE best practices, including SLIs, SLOs, and incident management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with … service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where applicable Key Requirements Proven experience managing engineering or SRE teams in a large, complex organisation Strong background in platform engineering , cloud technologies ...

week Permanent About the Role An exciting opportunity for an experienced Security Risk Lead to drive and enhance an organisation s security risk management strategy. You will be responsible for identifying, assessing, and mitigating security risks, ensuring compliance with industry standards, and embedding a strong risk-aware culture across … business. This role includes line management responsibility for a Security Risk Manager, as well as working closely with senior stakeholders to provide expert advice, reporting, and actionable risk insights. Key Responsibilities Develop and implement security risk strategies, frameworks, and controls Monitor, analyse, and report on security risks, including emerging ...

deliver that experience at the highest level. We are looking for x 3 additional MIM® Associate Trainers to deliver our globally recognised Major Incident Management programmes. You will not be expected to teach technical content. We will train you in the MIM® methodology. Your role is to bring ...