7 of 7 Incident Management Jobs in Cambridgeshire

your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and … Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and … complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the More ❯

are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production … test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to … Bring We're looking for someone who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building More ❯

are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production … test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to … Bring We’re looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building More ❯

continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards are implemented and maintained, aligning with company and legal requirements. Oversee governance, compliance, and risk management within the IT operations function. Build and manage strong partnerships with key vendors, managed service providers (MSPs), and internal stakeholders. Ensure vendors deliver against agreed SLAs, performance, and cost … build, and operation of the company’s technology infrastructure (networks, servers, cloud environments, data centres, and endpoints). Ensure infrastructure availability, performance, and security meet agreed service levels. Lead incident management processes and ensure rapid, effective response to minimise business disruption. Champion the adoption of modern infrastructure technologies, including cloud platforms and automation tools. Work closely with internal … and external partners to maintain compliance with cyber security standards and frameworks. Implement and oversee vulnerability management, patching, and system hardening programmes. Ensure all systems comply with data protection, privacy, and regulatory standards. Manage key vendor relationships, including Managed Security Service Providers (MSSPs) and Managed Service Providers (MSPs). Negotiate and oversee infrastructure contracts and service agreements to ensure More ❯

problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges. Key Responsibilities: Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams. Troubleshoot hardware, software More ❯

look after the 2nd and 3rd line issues for this ISP. These tend to be major incidents, and you'll be final point of contact when it comes to incident management such as customer issues/outages but then also implementing process and efficiencies to address the cause of the problem and ensure that similar issues don't … hence the NOC aspect of the role however, you will be also looking after a range of infrastructure solutions so the role is relatively all round. This is a management position rather than technical, but you will need to come in from that technical service provider environment (Telecoms, ISP or MSP) and the best background would likely be from More ❯

Thurs What you will do Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change … Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management More ❯