5 of 5 Incident Management Jobs in Cambridgeshire

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client base. … calibration and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or classroom). … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part of More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client base. … calibration and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or classroom). … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part of More ❯

team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this collaborative environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews … training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed within agreed SLAs and KPIs, oversee incident management, and maintain service quality. - Process & Continuous Improvement: Review and improve Service Desk processes, drive first-time fix rate improvements, and support ISO27001/9001 compliance. - Client Engagement: Act as a senior escalation contact, support client … As the Service Desk Manager you will have: - Experience of managing a Service Desk or IT Support team within an MSP environment. - Strong understanding of ITIL principles and service management best practices. - Experience with ticketing and monitoring systems (Autotask, Datto). - Excellent communication, leadership, and stakeholder management skills. - Technical understanding of common SME technologies (Microsoft 365, Azure, networking More ❯

team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this collaborative environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews … training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed within agreed SLAs and KPIs, oversee incident management, and maintain service quality. - Process & Continuous Improvement: Review and improve Service Desk processes, drive first-time fix rate improvements, and support ISO27001/9001 compliance. - Client Engagement: Act as a senior escalation contact, support client … As the Service Desk Manager you will have: - Experience of managing a Service Desk or IT Support team within an MSP environment. - Strong understanding of ITIL principles and service management best practices. - Experience with ticketing and monitoring systems (Autotask, Datto). - Excellent communication, leadership, and stakeholder management skills. - Technical understanding of common SME technologies (Microsoft 365, Azure, networking More ❯

Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change … and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service … Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM More ❯