4 of 4 Incident Management Jobs in East Anglia

YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. … Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders to ensure that ...

service transition standards. Leading specialist 2nd and 3rd line support services, ensuring service levels are consistently achieved or exceeded. Driving ITIL-aligned service management practices, incident resolution and continuous improvement initiatives. Owning security, access governance, data governance and audit readiness across supported platforms. Building strong relationships across Technology … Strong understanding of Workday security, access governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring ...

progress projects and tasks Infrastructure & Platform Engineering: Load balancing and reverse proxy configuration (HAProxy) Message queue administration (RabbitMQ) Cloudflare CDN, WAF, and DNS management, including domain registrations Cloud engineering (e.g. GCP, Azure, AWS) DevOps & CI/CD: CI/CD pipeline development and maintenance Application deployment and release management Developer tooling administration (GitLab, Packagist, NPM, Dependabot) Dependency management and automated security updates Incident Management & Observability: Assist with the diagnosis and assessment of technical issues On-call engineering and incident response Monitoring, alerting, and error tracking (Zabbix, incident.io, Sentry) Application performance tracking and reporting Development ...

clients/end users. Some of the Key Responsibilities Act as key interface between customers, technical teams, and product team providing Functional Support & Incident Management Design and deliver training sessions (remote and on-site) Adapt training content to different user profiles Produce user guides and procedures Analyse … spirit Organised with good prioritisation skills Curious and interested in technology Experience in a critical operational environment ideally Experience with Emergency Response or operational management systems is a plus SQL knowledge is a plus (or willing to learn) Good knowledge of Windows environments (or willing to learn) What Youll ...