1 to 25 of 39 Incident Management Jobs in the East of England

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere More ❯

multitask, prioritize workload, and manage competing demands. * Experience in analyzing IT logs and event sources is preferred. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. * Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. * Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. … multitask, prioritize workload, and manage competing demands. * Experience in analyzing IT logs and event sources is preferred. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Familiarity with data More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

a Senior Site Reliability Engineer at Convera, your role is pivotal in ensuring the stability and resilience of our systems. You'll spearhead our incident management strategy, swiftly identifying and mitigating risks to uphold our service reliability. You will be responsible for: Taking the lead on incident management, orchestrating responses to swiftly identify, mitigate, and minimize risks. Proactively reducing Mean Time to Resolution (MTTR), constantly striving for efficiency gains. Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices. Elevating the customer experience as the ultimate benchmark of our reliability standards. Sharing … industry best practices in SRE, ensuring our team remains at the forefront of innovation. Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation. You should apply if you have: Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services. Demonstrable proficiency More ❯

a Senior Site Reliability Engineer at Convera, your role is pivotal in ensuring the stability and resilience of our systems. You'll spearhead our incident management strategy, swiftly identifying and mitigating risks to uphold our service reliability. You will be responsible for: Taking the lead on incident management, orchestrating responses to swiftly identify, mitigate, and minimize risks. Proactively reducing Mean Time to Resolution (MTTR), constantly striving for efficiency gains. Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices. Elevating the customer experience as the ultimate benchmark of our reliability standards. Sharing … industry best practices in SRE, ensuring our team remains at the forefront of innovation. Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation. You should apply if you have: Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services. Demonstrable proficiency More ❯

and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. … systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at More ❯

team of skilled professionals, overseeing the delivery of robust, secure and reliable ICT services across Norfolk and Suffolk Constabularies. As part of the Senior Management Team, you will participate in the design and delivery of the whole ICT business plan with specific responsibility for: Network provision including security and … be a part of a forward-thinking team that values innovation, collaboration, and professional growth. Key Responsibilities: Leadership and Strategy: Lead the coordination and management of multidisciplinary technical teams, cultivating a culture of excellence and collaboration. Operational Excellence: Manage large-scale ICT budgets with precision, drive performance monitoring and … ensure business continuity through advanced incident management and disaster recovery strategies. Innovation: Leverage your in-depth understanding of industry trends and technologies to guide our ICT infrastructure into the future. Engagement: Build and maintain strong relationships with stakeholders inside and outside the Constabularies, showcasing exceptional communication and influencing More ❯

team of skilled professionals, overseeing the delivery of robust, secure and reliable ICT services across Norfolk and Suffolk Constabularies. As part of the Senior Management Team, you will participate in the design and delivery of the whole ICT business plan with specific responsibility for: Network provision including security and … be a part of a forward-thinking team that values innovation, collaboration, and professional growth. Key Responsibilities: Leadership and Strategy: Lead the coordination and management of multidisciplinary technical teams, cultivating a culture of excellence and collaboration. Operational Excellence: Manage large-scale ICT budgets with precision, drive performance monitoring and … ensure business continuity through advanced incident management and disaster recovery strategies. Innovation: Leverage your in-depth understanding of industry trends and technologies to guide our ICT infrastructure into the future. Engagement: Build and maintain strong relationships with stakeholders inside and outside the Constabularies, showcasing exceptional communication and influencing More ❯

multitask, prioritize workload, and manage competing demands. • Experience in analyzing IT logs and event sources is preferred. • Monitor and administer Security Information and Event Management (SIEM). • Malware analysis and forensics research. • Understanding/differentiation of intrusion attempts and false positives. • Investigation tracking and threat resolution. • Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. • Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. • Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. More ❯

multitask, prioritize workload, and manage competing demands. • Experience in analyzing IT logs and event sources is preferred. • Monitor and administer Security Information and Event Management (SIEM). • Malware analysis and forensics research. • Understanding/differentiation of intrusion attempts and false positives. • Investigation tracking and threat resolution. • Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. • Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. • Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. More ❯

multitask, prioritize workload, and manage competing demands. • Experience in analyzing IT logs and event sources is preferred. • Monitor and administer Security Information and Event Management (SIEM). • Malware analysis and forensics research. • Understanding/differentiation of intrusion attempts and false positives. • Investigation tracking and threat resolution. • Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. • Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. • Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. More ❯

multitask, prioritize workload, and manage competing demands. • Experience in analyzing IT logs and event sources is preferred. • Monitor and administer Security Information and Event Management (SIEM). • Malware analysis and forensics research. • Understanding/differentiation of intrusion attempts and false positives. • Investigation tracking and threat resolution. • Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. • Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. • Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. More ❯

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you re suitable for the role, apply now! If you are interested, please contact GTS More ❯