17 of 17 Incident Management Jobs in the East of England

YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. … Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders to ensure that ...

ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands‐on engineering, incident leadership, and ownership of the SRE improvement backlog and reporting, working across platform, product, and operational teams. Objectives of the role Own reliability outcomes … across services using SLOs, SLIs, and error budgets Improve availability, latency, and scalability across Instant-Win and Draw-based platforms Lead incident response and operational readiness, including peak jackpot events Drive automation and platform maturity, reducing manual operational effort Establish clear reporting on reliability, incidents, and service health trends ...

ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands‐on engineering, incident leadership, and ownership of the SRE improvement backlog and reporting, working across platform, product, and operational teams. Objectives of the role Own reliability outcomes … across services using SLOs, SLIs, and error budgets Improve availability, latency, and scalability across Instant-Win and Draw-based platforms Lead incident response and operational readiness, including peak jackpot events Drive automation and platform maturity, reducing manual operational effort Establish clear reporting on reliability, incidents, and service health trends ...

confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation … assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams ...

service transition standards. Leading specialist 2nd and 3rd line support services, ensuring service levels are consistently achieved or exceeded. Driving ITIL-aligned service management practices, incident resolution and continuous improvement initiatives. Owning security, access governance, data governance and audit readiness across supported platforms. Building strong relationships across Technology … Strong understanding of Workday security, access governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers … with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain ...

progress projects and tasks Infrastructure & Platform Engineering: Load balancing and reverse proxy configuration (HAProxy) Message queue administration (RabbitMQ) Cloudflare CDN, WAF, and DNS management, including domain registrations Cloud engineering (e.g. GCP, Azure, AWS) DevOps & CI/CD: CI/CD pipeline development and maintenance Application deployment and release management Developer tooling administration (GitLab, Packagist, NPM, Dependabot) Dependency management and automated security updates Incident Management & Observability: Assist with the diagnosis and assessment of technical issues On-call engineering and incident response Monitoring, alerting, and error tracking (Zabbix, incident.io, Sentry) Application performance tracking and reporting Development ...

complex conditions for a regional,nationaland international population. The Cancer Directorate are looking to recruita highly motivated team member to support the Quality Management team inmaintainingthe Cancer Directorate quality management systemwhich encompasses six specialisms that attend over 5,000 new patients per annum. The Cancer Directorate Quality Management team providescross directorate support for: Documentmanagement Audit Risk and incident management Inspection preparation Governance data preparation and analysis All to ensurewe make informed decisions around patient safetyandare compliant forexternal accreditations/surveys such as CQC, CHKS and JACIE. Main duties of the job Tomaintainquality controlled documents ...

2025Windows 2008R2/2012 experience Experience of working within a virtualised environment, including virtualised SQL servers using VMWare Powershell & PowerBI SQL Server Upgrades Change Management process Incident Management process Use of BMC Remedy/Helix Useful ExperienceActive Directory Commvault SCOM SQL Server 2025 Jira/Confluence Migrating ...

Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote … mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. ...

contribute to good cyber security practices In detail, the role will involve : log-analysing security posture-monitoring Trellix antivirus-reporting and some EPO management tasks secure physical and electronic destruction of sensitive data helping the business to protect sensitive information (e.g. encrypting data) educating and awareness through spam-testing … incidents defining cyber policies and cyber standards assessing third-party suppliers' cyber standards keeping abreast of current and emerging threats Skills required : understanding log management (at an analysis level only): Microsoft Windows and AD log structure network system log, e.g. Cisco and Checkpoint Office 365 and Defender security knowledge ...

Lead to join our ever evolving ServiceNow Platform team and help shape the future of global commerce What you’ll own Technical Leadership & Team Management Lead, mentor, and inspire a team of ServiceNow Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement. Set the technical standard by modelling … understand requirements and translate them into high‐quality technical solutions. Represent the development team confidently and ensure engineering considerations are heard and respected. Incident Ownership & Operational Excellence Own the Incident Management process within the development team. Ensure incidents assigned to engineers are kept up to date, progressed ...

specialists to convert data, models, and experimentation into reliable, usable product capabilities. Production ownership experience: managing partial failure, resilience, blast‐radius thinking, and incident management. Distributed‐systems fluency: service boundaries, transactional thinking, multi‐tenant design, API design, and versioning. Strong architectural communication skills, able to explain, document, and defend ...

vendor estates and driving improvements. Key Responsibilities Platform Stability & Support: Monitoring, troubleshooting, and resolving faults in a 24/7/365 environment. Lifecycle Management: Overseeing the lifecycle of strategic and legacy platforms Governance & Compliance: Ensuring all changes align with ITIL standards, security policies, and SLA requirements. Capacity & Performance … Monitoring the performance of OSS, BSS systems, Data platform and network capacity, licence thresholds, and certificates. Incident Management: Participating in on call rotas to handle major incidents, conducting root cause analysis (RCA), and implementing corrective actions. Documentation: Creating and maintaining technical documentation, playbooks, and end to end operational ...

clients/end users. Some of the Key Responsibilities Act as key interface between customers, technical teams, and product team providing Functional Support & Incident Management Design and deliver training sessions (remote and on-site) Adapt training content to different user profiles Produce user guides and procedures Analyse … spirit Organised with good prioritisation skills Curious and interested in technology Experience in a critical operational environment ideally Experience with Emergency Response or operational management systems is a plus SQL knowledge is a plus (or willing to learn) Good knowledge of Windows environments (or willing to learn) What Youll ...