16 of 16 Incident Management Jobs in the East of England

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software, operating ...

apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients. You will ensure that all college and workplace … course work associated with the apprenticeship. Responsibilities: To provide technical and service support to IDS clients, using the ITIL principles of Service Operation. Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business. Service Requests: A service request from ...

upgrades, and patching Administer HANA DB, Sybase ASE, and other databases with backup, recovery, and performance tuning Conduct system copies, client administration, and transport management Monitor systems and troubleshoot incidents while ensuring compliance and security Collaborate with developers, functional consultants, and infrastructure teams Must-Have Skills: SAP Basis & System … Administration Database Administration & Backup/Recovery OS Knowledge (Linux/Unix/Windows) System Monitoring & Incident Management Transport Management & Kernel Upgrades User & Role Administration Nice-to-Have/Future Skills: Automation & Scripting (Shell, Python, PowerShell) High Availability & Disaster Recovery SAP on Cloud (Azure) & S/4HANA Migration ...

MSSP-style environment, balancing competing priorities and SLAs Own day-to-day SOC delivery across multiple SOC platforms and customer environments Oversee the full incident lifecycle detection, response, escalation, post-incident review Ensure effective use and optimisation of SIEM and SOAR platforms (Splunk, Sentinel, QRadar) Drive operational consistency … strong track record as a SOC Manager who has led teams in an MSSP, MSP, or multi-tenant SOC environment with: Strong people-management credentials coaching, mentoring, performance management, and team development Experience operating SOC services across multiple customers and security environments Deep understanding of incident management ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the Shift Engineers, you will be working a 12hr continental shift pattern. This is a full … Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

recommend improvement actions for Azure AVD based production configuration. Have good knowledge of Azure AVD publishing applications web server load balancing Resource Manager License Management Manage and deploy updates via Azure update manager Update the AVD image based on business requirements provided by client, including monthly security patches, updates … upgrades of software that has been operationalized. Creating, updating, and responding to Monitors of the AVD environment Service Restoration activities not requiring privileged access (incident management, system troubleshooting, performing Elevating access activities, escalating actions requiring Privileged Access to client team members) Very good hands-on experience on Group ...

team and support the day-to-day running of their Unix estate. About the Role As a Junior Unix Engineer, you'll support the management and maintenance of Unix platforms across Paragon's hosting estate, spanning on-prem, private cloud, and public cloud environments. You'll work closely with … routine maintenance Monitor platform performance, availability, and capacity Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI) Follow ITIL-based change and incident management processes Help maintain documentation and configuration records Contribute to automation and continuous improvement initiatives Participate in an on-call rota and occasional ...

environments. Every day brings something new, and you’ll be right at the heart of it: Proactive monitoring of IT systems Helpdesk and incident management Remote and onsite technical support Configuring users, PCs, and servers Router/Firewall setup, configuration & troubleshooting Performing key system checks, including backups ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. … tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate ...

engineering standards for quality and reliability in customer-facing systems. Non-functional Practice: Own non-functional excellence for enterprise customers: performance, reliability, observability, and incident management. Champion security best practices (e.g., vulnerability management, data protection, RBAC, audit logging) and ensure changes support SLAs/SLOs appropriate for SaaS … software design principles and design patterns; able to justify trade-offs. Familiarity with cloud environments (e.g., AWS, Azure) and modern deployment pipelines, monitoring and incident response. Strong security mindset: application security best practices and experience mitigating vulnerabilities, secure coding techniques. Experience designing and building Data Pipelines/ETL systems. ...

Backend Node.js (Primary) NestJS/Express.js Python (Microservices/Risk modules) REST & Webhook-based APIs GraphQL (where required) Database PostgreSQL MongoDB Redis (Caching & Queue management) Messaging & Queues Kafka/RabbitMQ Bull Queue (Node-based background jobs) Cloud & Infrastructure AWS (EC2, S3, RDS, Lambda) Docker Kubernetes (Container orchestration) NGINX …/CD pipelines (GitHub Actions/GitLab CI) Payments & Security PCI-DSS Compliant Architecture Tokenization systems 3D Secure integrations Fraud & risk rule engine Chargeback management modules Encryption standards (AES, RSA, SSL/TLS) Integrations Multiple PSP APIs Acquirer integrations Open Banking APIs KYC/AML APIs Payment orchestration routing ...

company and its clients, incorporating the Data Protection Plan. Represent the Data Protection team at client committees. Investigate, prepare and disseminate data protection Management Information within the company and to clients. Assist with Incident Management. Complete required Data Protection Assessments including LIAs, DPIAs (including AI), TRAs, complete RoPAs ...