1 to 25 of 88 Incident Management Jobs in the East of England

will act as the primary liaison between our organization and assigned clients, ensuring that all contracted services are executed to the highest standards. Your responsibilities will include overseeing the management of service contracts, coordinating specialised working groups, and providing expert consultation on cybersecurity matters. Additionally, you will be responsible for managing technical escalations and ensuring a prompt response to … security incidents. This role requires a deep understanding of cybersecurity practices, strong client management skills, and the ability to lead cross-functional teams effectively. Proficiency in multiple languages and relevant certifications will further enhance your ability to excel in this role. Key Responsibilities: Serve as the primary point of contact for assigned clients regarding contracted cybersecurity services. Oversee the … management of cybersecurity service contracts, ensuring adherence to budgetary constraints and milestone deadlines. Lead and coordinate working groups, either fully or partially dedicated to assigned clients. Provide expert advice and consultation on cybersecurity matters for clients. Facilitate interaction with commercial teams, business development units, suppliers, and manufacturers involved with assigned clients. Manage technical escalations and coordinate responses to security More ❯

desk agents under the Vendor. You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the specialized service desks. You will act as escalation point for the specialized service desk and manage/co-ordinate urgent and complicated support … specialized service desks, fostering strong partnerships and continuous improvement. Manage the support triage for KITE users and applications, ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge … performance of Managed Service Provider (MSP) resources aligned with KITE support and specialized service desks. Support and collaborate on service excellence by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership on support trends, risks, and More ❯

Social network you want to login/join with: Senior Manager, Service Management, Cambridge col-narrow-left Client: arm limited Location: Cambridge, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 02c4cacfb6fa Job Views: 4 Posted: 25.06.2025 Expiry Date: 09.08.2025 col-wide Job Description: Job Description Job Overview: Based in our Bengaluru office … and reporting into Enterprise IT (EIT) Leadership you will lead Arm Service Management office, making sure that IT services are delivered and improved in line with both current and future needs. You will define and lead all aspects of EIT Service Management strategy, ITSM processes and policies, procedures and driving continuous service improvement in service delivery aligned with … Arm’s goals. Responsibilities: Develop and implement the function's strategy in alignment with the overall strategy. Lead, mentor and develop a team of service management professionals encouraging a culture of excellence, successful and continuous improvement. Collaborate with senior leadership and partners across the business to understand and meet their Service Management requirements. Drives the implementation and evolution More ❯

active SC-Clearance and prior experience with a broad range of cybersecurity tools. Key Responsibilities: Working closely with the SOC to implement SIEM technology Automating security workflows to streamline incident response Utilising cloud environments across both Azure and AWS. Assisting with Incident Management Contributing to platform automation and DevOps practices. Utilising XQL queries and databases Key Skills More ❯

and desktop engineers looking for a new role or path in their career. What will you be doing? Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions to services. Manage the lifecycle of security incidents , from initial detection through to resolution, ensuring incidents are … alerts to identify root causes and take corrective actions. Triage and escalate incidents based on severity, organizational policies, and operational impact, ensuring timely resolution and minimal downtime. Perform initial incident response actions , including containment, mitigation, and support for recovery, working closely with IT and security teams. Collaborate with IT and security teams to investigate and resolve both security and … and minimizing impact on services. Ensure the availability and performance of services, proactively identifying potential issues that could affect users, and collaborating with teams to resolve operational incidents. Maintain incident logs, documentation, and reports , tracking all events and resolutions for auditing, compliance, and continuous improvement purposes. Analyse trends in security threats and vulnerabilities , staying ahead of emerging risks and More ❯

application journey with us. The must haves Experience leading and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! We change lives by making it simple … to switch and save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring our processes are … love to hear what makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support process improvements and More ❯

Razor Pages, Blazor, and Telerik Kendo UI Familiarity with Lambda expressions, LINQ, and Razor syntax Knowledge of SSIS, PowerShell, and modern CI/CD practices Understanding of change and incident management environments with strict SLAs Join us in delivering cutting-edge internal solutions that make a difference across our entire organisation. If you're looking for a role More ❯

Razor Pages, Blazor, and Telerik Kendo UI Familiarity with Lambda expressions, LINQ, and Razor syntax Knowledge of SSIS, PowerShell, and modern CI/CD practices Understanding of change and incident management environments with strict SLAs Join us in delivering cutting-edge internal solutions that make a difference across our entire organisation. If you're looking for a role More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Essential: Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Essential: Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience in first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

local government. To read more about our business area, please visit Corporate Services and Transformation Key Responsibilities: Lead and develop an active Security Operations team focused on threat detection, incident management, and prevention of data breaches or service disruptions. Build and mature the Security Operations Centre (SOC) with a focus on cyber risks, threat intelligence and proactive incident … and advising on appropriate mitigation strategies. Oversee the planning and execution of cyber audits and present findings to senior leadership. Provide expert guidance on malware analysis, secure access, identity management, and digital estate safeguarding. Build strong partnerships across Essex and beyond, working closely with peers, vendors, and regional bodies to stay ahead of emerging threats. Experience Needed: A proven … cyber security trends, threats, tools, and protocols -demonstratable vendor agnostic technical appreciation of both defensive and offensive Cyber Security with focus on Microsoft security competencies. Strong experience in leading incident response, technical investigations, and high-pressure decision-making. Excellent communication skills with the ability to influence and collaborate at all organisational levels. Strategic thinking with a focus on continuous More ❯

local government. To read more about our business area, please visit Corporate Services and Transformation Key Responsibilities: Lead and develop an active Security Operations team focused on threat detection, incident management, and prevention of data breaches or service disruptions. Build and mature the Security Operations Centre (SOC) with a focus on cyber risks, threat intelligence and proactive incident … and advising on appropriate mitigation strategies. Oversee the planning and execution of cyber audits and present findings to senior leadership. Provide expert guidance on malware analysis, secure access, identity management, and digital estate safeguarding. Build strong partnerships across Essex and beyond, working closely with peers, vendors, and regional bodies to stay ahead of emerging threats. Experience Needed: A proven … cyber security trends, threats, tools, and protocols -demonstratable vendor agnostic technical appreciation of both defensive and offensive Cyber Security with focus on Microsoft security competencies. Strong experience in leading incident response, technical investigations, and high-pressure decision-making. Excellent communication skills with the ability to influence and collaborate at all organisational levels. Strategic thinking with a focus on continuous More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer … support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. Follow-Up: Conduct follow-up calls More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … expect from you: Candidates should have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … expect from you: Candidates should have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … expect from you: Candidates should have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … expect from you: Candidates should have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … expect from you: Candidates should have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

customer environments and service needs. The TSM will also oversee new customer onboarding, ensuring support teams are prepared without impacting service delivery. Participation in a Duty Manager rota and incident management for P1 incidents is required. This is a full-time, permanent role, potentially home-based in the UK/Ireland or at our Shared Service Centre in … sites and remotely. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings as needed Perform Duty Manager duties and manage P1 incidents as Incident Manager Ensure RCAs are completed, published, and preventative actions are implemented Collaborate with Technical Resource Managers to form support teams based on technical and service needs Assist with customer More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … to ensure accurate charge back to our end clients What we expect from you: Candidates should have expert working knowledge of: IBMi BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯