16 of 16 Incident Management Jobs in the East of England

O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents … where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience … and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now More ❯

O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents … where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience … and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now More ❯

O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents … where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience … and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now! JBRP1_UKTJ More ❯

Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance … Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration … test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security More ❯

2nd Line Support Engineer – Mobile Device Management Location: Hatfield| Full-time onsite | Salary: £30,000 – £35,000 We’re looking for a 2nd Line Support Engineer – Mobile Device Management (MDM) to join a leading IT services provider. This is an excellent opportunity for someone with experience in software-based Mobile Device Management to support iOS and Android … devices. Candidates must be eligible for Security Clearance (SC) . The Role As a 2nd Line MDM Analyst, you’ll provide Mobile Device Management support using cloud-based tools. Key responsibilities include: 2nd line troubleshooting and incident resolution for MDM Policy management changes and basic policy troubleshooting Device enrolment, pushing policies, and OS configuration through MDM platforms … essential) and Android/Intune environments, with experience in JAMF and Samsung KNOX desirable. Working closely with 3rd line analysts and technical teams, you’ll ensure smooth Mobile Device Management delivery and maintain SLA compliance. What You’ll Need Proven experience in a 2nd line MDM/mobile endpoint support role Hands-on experience with Apple Business Manager and More ❯

As the Critical Facilities Maintenance Manager (CFM Manager) you will be based at our Dagenham site, ultimately responsible for the 24/7 management, maintenance and development of the critical and non-critical infrastructure within the Data Center facilities. Working closely with the site coordinator, you will be instrumental in the planning, management and implementation of the delivery … adhered to across site Maintain high standards of Health and Safety and ensure all Safe Systems of Work processes are adhered to Take the lead role in Event and Incident response Work to ensure initial incident reports are completed and shared with customer Maintain a proactive involvement in the on-going technical evaluation of all plant and equipment … record of managing a team Working knowledge and understanding of engineering operations within Critical Environments Creating and developing SOP/MOP and EOP documentation Demonstrable experience in dealing with incident management and post-incident reporting Electrical HV & LV AP IOSH Managing Safely or equivalent A calm yet responsive approach to incidents and post incident reporting Ability More ❯

or change board, and collaborating with stakeholders to follow the customers ITIL procedures to maintain compliance of them. Youll be supporting ITIL services and process for asset, change, release, incident and problem management based at a customer site in Stevenage What youll do Provide support as an ITIL generalist, interfacing into our customers ITIL teams. Provide change control … support ensuring governance and compliance with our customers process. Contribute to problem management by identifying trends, analysing root causes, and supporting resolution planning. Participate in an on-call rota with the team, to assist with incident management if needed. (nb: Actual callouts would be rare, and this responsibility would include an additional standby payment with bonuses for More ❯

services that support all aspects of organisational life - from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate will have a proven track record in the management and development of IT and Systems at a senior level. As well as the relevant experience, we are seeking someone who can provide strong leadership and management, working … technology to provide flexible and responsive services, facilitate efficient business processes, and deliver value for money while maintaining high levels of customer service. MAIN DUTIES AND RESPONSIBILITIES Lead operational management of IT services in line with strategic objectives, keeping pace with technological advancements. Collaborate with departments to deploy and maintain applications and infrastructure that support organisational goals. Ensure IT … infrastructure and systems, including firewalls, backups, storage, and security solutions. Supervise maintenance of networks, servers, hardware, telephony, and printing/copying systems. Implement policies and procedures for technical service management, data privacy, cybersecurity, and regulatory compliance. Lead IT audits, risk management, and governance to safeguard organisational data. Develop, implement, and test incident management, business continuity, and More ❯

Directorates to maximise business performance. The aim of the expanding Cyber Security team within BS&I is to manage the cyber risk that could affect the Procurement & Supply Chain Management activities to ensure the availability and confidentiality of the products and services supplied. Reporting to the Procurement and Supply Chain Cyber Security Manager, you will be responsible for maintaining … chain teams and functions and carrying out Cyber risk assessments of companies external to MBDA. What we're looking for from you: Good understanding of best practice Good project management, planning and organising skills An understanding of procurement and supply chain tools and methodologies Strong commercial and financial understanding Excellent communication skills Excellent negotiation and influencing skills High level … of computer literacy and proficient in the use of Microsoft office tools for analysing and communicating purposes. Track record of success in project management Experience of working in a complex international matrix environment. Awareness of incident management practices is desirable. Whilst not essential, one of the following qualifications is highly desirable: CISMP – Certificate In Information Security Management More ❯

founded on positive change and development. Summary of the role: As a Data Engineering Manager, you will be responsible for the engineering teams in the Data delivery and Data management scopes. These are key positions within the Data office as they provide technical leadership, mentorship and team development, as well as contributing to the development and implementation of our … manner and prioritising the work to align with organisational priorities. This includes providing technical leadership during development phases, Agile based delivery and engineering best practices. As in any engineering management position, there will be a certain amount of hands-on work, and so a technical background is required, but the main focus will be the management of the … and project retrospectives, ensuring that identified actions are carried out as required. Identify, qualify and implement tooling requirements. Provide high level technical overviews and insights to senior leadership. Provide incident management as required and follow up with comprehensive RCAs. Will help create and implement a DataOps environment. What we’re looking for: Prior experience in a similar role More ❯

of Operations Analysts Build strong relationships across the business and invest in training and upskilling your team to ensure continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across … IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, root cause analysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am-7pm/4 off/4 nights on … Thrive in This Role If You Have: Proven Leadership: Demonstrated experience leading technical teams in a 24/7 support environment, with a focus on coaching, mentoring, and performance management Strategic Thinking: A results-driven mindset with the ability to set ambitious goals, prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries More ❯

SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful candidate will represent the Evergreen Service as an SME and will be responsible for technically understanding Microsofts roadmap of … and Application impact assessments and presenting recommendations to our customers will be a major responsibility of the Evergreen SME role. Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal and external briefing sessions/workshops … comprehensive Evergreen training and support from our established team. Whilst Evergreen is a member of our Managed Services, we are member of Computacenters Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged. More ❯

is required to align with the rest of the ICT Department Day-to-day user support of over 4500+ employees across 11 companies in person, via email and phone Incident management, from logging through to resolution Request fulfilment, including but not limited to: Mobile provisioning Laptop provisioning Software requests Other user-specific requests Provide technical advice to employees More ❯

Resilience and Crisis Manager - Retail - 12 month contract - Inside IR35 - Watford - Hybrid A global retail organisation is seeking a skilled and experienced Resilience Manager to lead its Crisis Management and Business Continuity programs across international operations. This high-impact role is central to the company's Enterprise Resilience strategy, ensuring business continuity and effective response to critical incidents. You … ll be responsible for shaping and executing crisis response strategies, managing operational disruptions, and collaborating with stakeholders to protect and recover core business functions. As a Crisis Management Lead , you'll play a vital role in guiding the organisation through challenging events with clarity and confidence. Key Responsibilities Lead and evolve the global Crisis & Critical Incident Management … disruptions. Deliver training, workshops, and simulations to build crisis readiness. Collaborate with cross-functional teams to minimise loss and accelerate recovery. What You'll Bring Proven experience in crisis management , business continuity, or operational risk. Strong leadership and stakeholder engagement skills. Understanding of retail operations and resilience best practices is beneficial to have Join a team that thrives under More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯