1 to 25 of 53 Incident Management Jobs in the East of England

About the role: As a Cyber Incident Manager at Tesco, you will lead the coordinated response to cyber incidents, protecting the integrity of the retail ecosystem that serves millions of customers every day. Acting as a central orchestrator, you will ensure swift, structured, and effective incident resolution, minimising … support your mental wellbeing. The above information is a shortened summary, refer to our policies for full detailsYou will be responsible for: Lead Incident Orchestration: Direct end-to-end cyber incident management activities, coordinating cross-functional technical teams to ensure rapid containment, eradication, and recovery. Drive Effective ...

About the role As a Cyber Incident Manager at Tesco, you will lead the coordinated response to cyber incidents, protecting the integrity of the retail ecosystem that serves millions of customers every day. Acting as a central orchestrator, you will ensure swift, structured, and effective incident resolution, minimising … lifecycle. You will operate at the intersection of technology, business impact, and customer outcomes, championing innovation and resilience. You will be responsible for Lead Incident Orchestration: Direct end-to-end cyber incident management activities, coordinating cross-functional technical teams to ensure rapid containment, eradication, and recovery. Drive ...

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior technical … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

runtime platforms that make AI services reliable, secure, observable and supportable at Arm scale. You will work across Kubernetes, cloud, identity, secrets, networking, telemetry, incident management and automation to provide the production foundation for Arm's AI platform. Participate in production support and our paid on-call rota … high impact incident response. Production AI runtime platforms: Build/deploy and operate the infrastructure for centrally hosted AI platform services, including MCP server infrastructure, model gateway services and supporting control-plane components. Design runtime patterns for isolation, scalability, secure execution, capacity management and cost-aware operation. Automate ...

summary We are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record. This is an exciting opportunity to play a key role in shaping the future of shared care information … FHIR, HL7 and GP Connect. Investigating and resolving complex technical incidents, system outages, data-quality issues and patient-matching exceptions. Managing technical testing, release management, upgrades and change assurance to minimise risk and maintain service continuity. Monitoring system performance, interface availability, access controls, audit requests, digital certificates ...

live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder … activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop a multidisciplinary team, providing leadership, people management ...

runtime platforms that make AI services reliable, secure, observable and supportable at Arm scale. You will work across Kubernetes, cloud, identity, secrets, networking, telemetry, incident management and automation to provide the production foundation for Arm’s AI platform.Participate in production support and our paid on-call rota … high impact incident response.Production AI runtime platforms:Build/deploy and operate the infrastructure for centrally hosted AI platform services, including MCP server infrastructure, model gateway services and supporting control-plane components.Design runtime patterns for isolation, scalability, secure execution, capacity management and cost-aware operation.Automate provisioning, configuration, upgrades ...

ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands-on engineering, incident leadership, and ownership of the SRE improvement backlog and reporting, working across platform, product, and operational teams. Objectives of the role Own reliability outcomes … across services using SLOs, SLIs, and error budgets Improve availability, latency, and scalability across Instant-Win and Draw-based platforms Lead incident response and operational readiness, including peak jackpot events Drive automation and platform maturity, reducing manual operational effort Establish clear reporting on reliability, incidents, and service health trends ...

building estate that supports critical scientific, technical and operational activities. This is a unique opportunity to take ownership of fire safety, physical security and incident management arrangements across a diverse and challenging environment where operational excellence, compliance and risk management are paramount. Your new role As Facilities … alarm systems, CCTV, access control, intruder detection, emergency response arrangements and business continuity activities. This is a role that combines hands-on operational management with strategic influence, offering the opportunity to make a tangible impact on safety, resilience and business continuity across a large estate. Key Responsibilities Lead ...

governance, compliance and assurance with oversight of operational cyber security activities. You'll play a key role in maintaining the organisation's Information Security Management System (ISMS), ensuring compliance with recognised security frameworks, managing risk and assurance activities, and acting as a trusted adviser to both technical … Cyber Security who is looking to develop their career within a highly regulated and complex environment. Key Responsibilities Own and maintain the Information Security Management System (ISMS) Ensure compliance with ISO 27001, GDPR and wider security governance requirements Develop and maintain security policies, standards and procedures Conduct security risk ...

card processing platform and its integrations Serve as the primary senior technical contact for client, handling complex queries, escalations, and design discussions Lead major incident management, including deep‐dive diagnostics, cross‐team coordination, and root‐cause analysis. Provide hands‐on support for critical production issues across online … analysis, and data troubleshooting) Proven experience designing and supporting API‐based and event‐driven integrations with mainframe systems Strong background in production support, complex incident management, and root‐cause analysis in 24×7 environments Ability to balance architectural ownership with hands‐on execution when required Fluent Italian ...

largest banking organisations. This is a high-profile leadership role with accountability for multiple data centres, critical engineering infrastructure, operational performance, stakeholder management and service excellence across a complex and highly regulated environment. The successful candidate will lead a team of Technical Managers and approximately 55-60 engineers, ensuring … systems that support nationally important banking services. Data centre experience is essential for this position. What You'll Be Doing Leading the operational management of multiple data centres across Peterborough and Corby. Managing Technical Managers and a team of circa 55-60 engineers operating within a 24/ ...

reviews, governance forums, QBRs, and service reviews Track lifecycle, end-of-life, patching, firmware, obsolescence, capacity, and technical debt risks Provide technical governance across incident, problem, and change management Lead major incident escalations, root cause analysis, and post-incident reviews Drive continual service improvement, automation, optimisation … relationships and escalations Record and track service-led opportunities via Salesforce Requirements ITIL v3/v4 Foundation required Proven experience in a technical account management, senior technical support, or technical consulting role within an MSP or IT services environment Strong understanding of managed services and broader technology portfolios, including ...

security domains. Desirable Awareness of core technology landscape and retail systems, and how cyber risk translates into customer and business impact. Understanding of cyber incident management models and escalation frameworks across enterprise environments. Experience with product methodologies and service-oriented delivery models. Exposure to data analytics and insights … security domains. Desirable Awareness of core technology landscape and retail systems, and how cyber risk translates into customer and business impact. Understanding of cyber incident management models and escalation frameworks across enterprise environments. Experience with product methodologies and service-oriented delivery models. Exposure to data analytics and insights ...

environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides … User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps ...

suited to a Product Security professional with experience working across UK Defence, Government, aerospace or other highly regulated environments . Key Responsibilities Develop Security Management Plans, work package descriptions and cost estimates for bids, services and proposals. Undertake security risk assessments and develop risk mitigation plans. Conduct mitigation … analysis and produce security management documentation for system assurance. Define product security requirements and advise engineering teams on security control implementation. Work directly with product development teams throughout the product lifecycle. Liaise with internal and external security assurance authorities to demonstrate compliance with relevant security frameworks. Work collaboratively with ...

Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

communication with patients. The EHR system comprises of the main Patient Administration System modules, Emergency Department, Maternity, Admissions, Discharges and Transfers, Outpatient Referral and Management, Bed Management and the Electronic Discharge Summary. Main duties of the job Develop and maintain relationships with customers and suppliers, where appropriate providing … systems designed to plan and facilitate the care of patients. · Responsibility for Policy/Service Development Implementation Design and maintain appropriate controls for the management of system defects to ensure the quality of systems implemented as part of service developments. · Write report and present the outcome of testing ...

directly with product development teams to design, implement and maintain appropriate security controls and the production of wider security artefacts. Responsibilities : Production of Security Management Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation … analysis and preparation of security management documentation for system assurance. Defining product security requirements, advising development teams on bespoke implementations for product security control implementations and overseeing product development activities. Liaison with internal and external security assurance authorities to desmontrate product compliance against recognised UK and wider frameworks. Driving ...

directly with product development teams to design, implement and maintain appropriate security controls and the production of wider security artefacts. Responsibilities : Production of Security Management Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation … analysis and preparation of security management documentation for system assurance. Defining product security requirements, advising development teams on bespoke implementations for product security control implementations and overseeing product development activities. Liaison with internal and external security assurance authorities to desmontrate product compliance against recognised UK and wider frameworks. Driving ...

directly with product development teams to design, implement and maintain appropriate security controls and the production of wider security artefacts. Responsibilities Production of Security Management Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation … analysis and preparation of security management documentation for system assurance. Defining product security requirements, advising development teams on bespoke implementations for product security control implementations and overseeing product development activities. Liaison with internal and external security assurance authorities to desmontrate product compliance against recognised UK and wider frameworks. Driving ...

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … team, you will support critical services across our international network and digital platforms, driving operational excellence, rapid incident resolution, and continual service improvement.This is an exciting opportunity to work at the heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve ...

develop your skills to enable you to grow within the company and industry. You will be involved in: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above … line with agreed SLAs, following escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying ...

develop your skills to enable you to grow within the company and industry. You will be involved in: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above … line with agreed SLAs, following escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying ...

develop your skills to enable you to grow within the company and industry. You will be involved in: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above … line with agreed SLAs, following escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying ...