2 of 2 Incident Management Jobs in Fareham

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯

needed. Provide rapid response to incidents and maintain a high level of vigilance across multiple security events. Collaborate closely with the SOC team to ensure seamless threat detection and incident management. Skills/Must have: Passion for cybersecurity and a desire to grow in the field. Relevant cybersecurity certifications (e.g., CompTIA Security+, Blue Team Level 1). Eligibility for More ❯