23 of 23 Incident Management Jobs in Hampshire

reports on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception … with the ability to effectively collaborate with technical and non-technical stakeholders. Strong problem-solving skills and attention to detail. Experience with ITIL-based incident management, problem management, change management, and service level management - certification desirable. Excellent customer service and communication skills, both written and More ❯

a challenging, vastly interesting, and technically diverse role. Key Responsibilities and Tasks Leading shifts throughout 24/7 SOC Service Delivery Providing oversight and management to Junior Analysts Monitoring of Systems for Security Alerts, Intrusions or activity considered to be unauthorised, unexpected or illegal Responding to incidents, utilising a … catalogue of playbooks Escalation of complex incidents to Tier 2 Incident Response Teams Review and develop existing security controls in line with a constantly growing technical environment Triage and Review Vulnerability Scanning Reports, feeding results back into technical teams Review Secure Configurations, feeding back into technical teams for remediations … and develop understanding of security as a discipline Experience (Essential) Previous experience in Security, SOC or related technical field with desired, specific focus on Incident Management Vulnerability Management Relevant qualification(s) in Cyber Security, or other related technical roles Examples Degree in Cyber Security, Computer Science, Networks More ❯

will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description for External … will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total Package Up … identify and address service issues to minimise disruption and improve user experience. Work with cross-functional IT teams to develop, implement, and improve service management processes. Lead incident management and service restoration efforts when needed. Analyse feedback from users and implement improvements to service delivery. The person More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

Responsibilities and Tasks Monitoring systems for security alerts, intrusions, or unauthorized activities Responding to incidents using established playbooks Escalating complex incidents to Tier 2 Incident Response Teams Reviewing and developing security controls in a growing technical environment Triaging and reviewing vulnerability scanning reports, providing feedback to technical teams Reviewing … degree in Cyber Security, Computer Science, Networks, etc. Professional qualifications from organizations like CompTIA, ISACA, etc. Technical qualifications such as cloud computing, SIEM, vulnerability management, etc. Experience (Nice to have) Understanding of concepts like cloud computing, incident management, risk management, information security (CIA), phishing, ransomware, IDAM More ❯

to grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability … to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets are updated … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives … tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a … Mimir, Tempo). Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty, Rundeck. Familiarity with configuration management tools like Ansible, Puppet, or Chef. Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent. Personal attributes: Strong communication More ❯

and coordinate with third-party vendors to drive resolutions Identify, initiate, and process change requests, actively participate in change approval meetings, and help enhance incident management procedures Deliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided. Main Skills … with the ability to explain technical issues clearly and effectively Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems Experience with change management processes or supporting network infrastructure projects is desirable Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and More ❯

and coordinate with third-party vendors to drive resolutions Identify, initiate, and process change requests, actively participate in change approval meetings, and help enhance incident management procedures Deliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided. Main Skills … with the ability to explain technical issues clearly and effectively Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems Experience with change management processes or supporting network infrastructure projects is desirable Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and More ❯

and coordinate with third-party vendors to drive resolutions Identify, initiate, and process change requests, actively participate in change approval meetings, and help enhance incident management procedures Deliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided. Main Skills … with the ability to explain technical issues clearly and effectively Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems Experience with change management processes or supporting network infrastructure projects is desirable Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and More ❯

Ensure a framework and culture that ensures continuous improvement of platform health, compliance and resiliency. Oversee the implementation of best practices for system monitoring, incident response, and problem resolution to ensure high availability and performance. Work with senior stakeholders to mature the concept of Site Reliability within the CVL … services written within a modern OO language such as Java or Python Knowledge of languages such as PowerShell, C# Understand or worked within an Incident Management Process (ITSM) Desirable Requirements: AWS Linux - Debian, CentOS, Alpine and AWS Linux Terraform, Docker, Kubernetes, Git Observability/APM Platforms Jenkins, Nginx More ❯

as the first line of escalation for network-related incidents and events. You will represent the Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network … of network solutions & technologies, such as WAN/LAN, Firewalls & Network hardware, specifically Cisco & Palo Alto technologies and proficiency in network performance monitoring and management tools, such as ServiceNow & Meraki & SolarWinds, we want to hear from you. You should have strong resource management skills, experience in managing and … IT teams, and the ability to collaborate effectively with stakeholders and third parties. Excellent communication and influencing skills, proficiency in overseeing service operations and incident management, and experience in implementing Continuous Service Improvement Plans (CSIP) are essential. Join us at Specsavers and be part of a team that More ❯

good software engineering practices. Create scalable model training pipelines integrated into cloud applications and APIs. Define KPIs and monitoring systems for deployed models, including incident management strategies. Engage with platform teams to scope and implement accelerators. Stay updated on MLOps advancements and educate the team. Maintain comprehensive documentation … for models and deployment processes. Partner with Product Management to leverage ML and AI for value generation. Qualifications: 5-7 years of experience in a quantitative role, preferably in CPG or retail. Proven success in delivering AI/ML/Data Science products in agile environments. Ability to translate More ❯

ll support internal audits, guide compliance efforts, and drive continual improvement across their information security systems. Key Responsibilities Manage and evolve the Information Security Management System (ISMS), including drafting and maintaining security documentation such as policies, standards, and procedures. Report on security performance metrics to senior leadership on a … ISO 27701:2019, and SOC 2 across multiple international offices. Lead internal audits and manage responses to external security assessments. Support third-party risk management, including vendor due diligence and client compliance questionnaires. Assist with security incident management and help improve organisational threat awareness. Champion secure behaviours More ❯

Manage third-party engineers and service providers, ensuring compliance with safety and quality standards. Support the Installations Planning Manager and Service Delivery team in incident management and resolution. Monitor installation progress and report updates to stakeholders. Continuously review and improve processes, aiming to automate where possible. Ensure all More ❯

Manage third-party engineers and service providers, ensuring compliance with safety and quality standards. Support the Installations Planning Manager and Service Delivery team in incident management and resolution. Monitor installation progress and report updates to stakeholders. Continuously review and improve processes, aiming to automate where possible. Ensure all More ❯

must. Adept at coping in a technically complex and fast-changing environment An interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial. Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate More ❯

Monitor the threat landscape and document findings on evolving threat vectors, sharing relevant insights with CTAC teams to enhance overall situational awareness. Follow established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline CTAC processes and improve threat response times. Coordinate with Tier 3 Analysts and … management to refine detection and response workflows, contributing to continuous SOC maturity. Collaborate with Tier 3 Analysts on tuning SIEM and detection tools to reduce false positives and improve alert fidelity, submitting tuning requests and testing configurations when necessary. Identify gaps in current detection content and work with Senior … techniques, leveraging internal resources and training to grow professionally. Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in incident management. Education and Professional Experience University Degree/Diploma in Cyber Security or Equivalent experience. Other IT certifications or experience such as CISSP, COMPTIA More ❯

Monitor the threat landscape and document findings on evolving threat vectors, sharing relevant insights with CTAC teams to enhance overall situational awareness. Follow established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline CTAC processes and improve threat response times. Coordinate with Tier 3 Analysts and … management to refine detection and response workflows, contributing to continuous SOC maturity. Collaborate with Tier 3 Analysts on tuning SIEM and detection tools to reduce false positives and improve alert fidelity, submitting tuning requests and testing configurations when necessary. Identify gaps in current detection content and work with Senior … techniques, leveraging internal resources and training to grow professionally. Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in incident management. What we will do for you: Competitive compensation Pension scheme DXC Select - Our comprehensive benefits package (includes private health/medical insurance, gym More ❯

and manage customer IT Health Checks and associated remediation activities. * Deliver and implement security information assurance work packages. * Lead and manage an Information Security Management System to required ISO27001 standard. * Vulnerability Management. * Security Incident Management. * Security Risk Management. * Documentation Management * Guide and coach junior members of the … Be organised and able to multi-task. * Use your initiative and be comfortable working with changing requirements * Have excellent customer-facing skills and stakeholder management across virtual teams up to senior level. * Have SC Clearance and NPPV3 or be eligible to obtain Clearance You might even: * Possess a recognised More ❯

and manage customer IT Health Checks and associated remediation activities. Deliver and implement security information assurance work packages. Lead and manage an Information Security Management System to required ISO27001 standard. Vulnerability Management. Security Incident Management. Security Risk Management. Documentation Management Guide and coach junior members of the More ❯