7 of 7 Incident Management Jobs in Hampshire

internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to ensure … Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance More ❯

of our various cloud services and applications. This role requires familiarity with concepts related to identity, such as multifactor authentication and single sign-on. Key Responsibilities: Cloud Identity & Access Management: Lead and manage the design, implementation, andongoing optimization of cloud-based identity solutions, including Azure Active Directory, AWS IAM, and other cloud IAM services. Identity Federation & Single Sign-On … Configure and manage identity federation (SAML, OAuth, OpenID) and Single Sign-On (SSO) integrations across multiple cloud applications and third-party systems. Administer Privileged Identity Management (PIM) in Entra. Access Control & Security: Establish and enforce security policies for user access, roles, and permissions, including multi-factor authentication (MFA) and conditional access rules. Identity Governance: Implement and maintain identity governance … and lifecycle management practices, ensuring compliance with industry standards and regulatory requirements. Collaboration & Cross-Functional Support: Collaborate with internal teams (security, DevOps, application owners) to ensure proper identity and access management practices across cloud-based environments, ensuring compliance and reducing security risks. Monitoring & Troubleshooting: Proactively monitor, troubleshoot, and resolve identity-related incidents and service disruptions, ensuring minimal impact More ❯

in GCP Familiarity with Azure DevOps Pipelines is a plus. Experience with multi-cloud and hybrid cloud environments. Experience with Elastic (or OpenSearch) and Grafana Knowledge of ServiceNOWfor change management and incident management. Familiarity with observability tools and practices for 24x7x365 monitoring and alerting. Identity and Access Management experience is a plus for this role LI RB1 … digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries. Equal Opportunity Employer: Bentley is an equal opportunity More ❯

proactive stance on emerging threats. Monitor the threat landscape and document findings on evolving threat vectors, sharing relevant insights with CTAC teams to enhance overall situational awareness. Follow established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline CTAC processes and improve threat response times. Coordinate with Tier 3 Analysts and management to refine detection … in learning new technologies and techniques, leveraging internal resources and training to grow professionally. Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in incident management. What we will do for you: Competitive compensation Pension scheme DXC Select - Our comprehensive benefits package (includes private health/medical insurance, gym membership and more) Perks at More ❯

through innovation. As a 3rd Line Messaging Applications Engineer, you will join a collaborative, multi-skilled team working across various services within a shared environment. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep theincident record updated in accordance with agreed WI. Escalate where necessary. … Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your More ❯

feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure More ❯

macOS or Windows is a must. Adept at coping in a technically complex and fast-changing environment An interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial. Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions. Facilitate onboarding training for new employees More ❯