Cloud Service Delivery Analyst
- Hiring Organisation
- Lorien
- Location
- Havant, Hampshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
Responsibilities Analyse cloud service usage and produce clear, tailored reports for stakeholders. Act as an escalation point for cloud incidents and support major incident management. Maintain ITIL-aligned processes and keep knowledge resources up to date. Drive service improvements and contribute to service review meetings. Collaborate with business … with a focus on cloud services and ITIL practices. Background supporting business-critical systems in medium to large organisations. Strong reporting, communication, and stakeholder management skills. Experience with ServiceNow or service modelling frameworks (desirable). Proactive, organised, and able to manage multiple priorities effectively. Strong problem-solving skills with ...