3 of 3 Incident Management Jobs in Ipswich

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … team, you will support critical services across our international network and digital platforms, driving operational excellence, rapid incident resolution, and continual service improvement.This is an exciting opportunity to work at the heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve ...

contributes to the protection of brand and reputation.Key Purposes:•Responsible for the protective monitoring of systems and networks, specifically security information and event management (SIEM).•Supporting Operational Security and Service Delivery Teams, to ensure they have up-to-date and effective technical security controls.This job role … utilise SIEM and available data to pro-actively monitor, identify, analyse, and respond to security threats.Incident detection, reporting, initial analysis/investigation, and incident prioritisation, to support the Security Incident ProcessImplementation and support of SIEM configuration - dashboards, rules, alerts, correlations, watchlists, reports etcUtilising other security technologies to enhance ...

Proactively monitor services using OSS tools to spot and fix issues early.• Manage supplier escalations and drive timely resolutions.• Maintain accurate documentation, processes and incident notes.• Work closely with teams across Design, Build, Operations and suppliers to resolve issues.• Ensure smooth handovers between teams to reduce service risk.• Coach … ideally Juniper Contrail).Desirable Skills/Experience• Proven ability to troubleshoot complex technical issues across infrastructure and networks.• Good understanding of SLAs, incident management and service performance metrics.• Confident taking ownership of issues and driving them through to resolution.• Experience working with suppliers and vendors to deliver results. ...