Incident Management Jobs in Lanarkshire

5 of 5 Incident Management Jobs in Lanarkshire

2nd Line Applications Support Analyst

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid/Remote Options
Arnold Clark
technical and administrative services to support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting and problem resolution for web applications, focusing on identifying and analysing issues for effective resolution. … Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management The role may involve configuring and maintaining application settings or managing software versions for internal applications. More ❯
Employment Type: Permanent, Work From Home
Posted:

Principal AWS Architect

Glasgow, Lanarkshire, Scotland, United Kingdom
Verelogic IT Recruitment
conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption … CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Principal AWS Architect

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid/Remote Options
Verelogic IT Recruitment
conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption … CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain More ❯
Employment Type: Permanent, Work From Home
Posted:

Mainframe DB2 System Specialist

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid/Remote Options
Anson Mccade
and engineering excellence are essential. What You'll Be Doing Infrastructure Engineering Build, maintain, and optimise enterprise-grade infrastructure platforms Select and implement technologies that maximise performance and efficiency Incident Management Monitor infrastructure performance and proactively identify issues Use data-driven approaches to reduce MTTR and improve reliability Automation Automate repetitive tasks to reduce manual effort Apply scripting … tools Knowledge of Db2 internals and RACF security Role Purpose To ensure core infrastructure remains reliable, secure, and scalable. You'll apply strong engineering discipline, effective automation, and robust incident response to maintain high operational standards across essential systems and platforms. Reference: AMC-AQU-MDBDB Postcode: G1 3SL #adqu More ❯
Employment Type: Permanent, Work From Home
Posted:

Financial Controller

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid/Remote Options
iMultiply Resourcing Ltd
in Glasgow, with additional offices in Nottingham and a growing international footprint. Their suite of products supports law enforcement, government, and corporate clients with financial investigation, covert operations, and incident management. £10m turnover, with ambitious plans to double organic revenue in 4 years Recent acquisitions with plans for more Supportive, output-focused culture with hybrid working Backed by Bowmark … with the Head of Finance and CFO, with exposure to M&A and PE-backed growth. Lead and develop a team of 3 finance staff Own month-end close, management accounts, and audit prep Strengthen controls and improve reporting processes Collaborate with commercial and operational teams Contribute to strategic projects including M&A integration Support Head of Finance with … be a qualified accountant (CA/ACA/ACCA) with a strong grounding in finance operations, controls, and reporting. You will have hands-on experience of month-end close, management accounts, and audit preparation. You will be comfortable leading a small team, balancing technical detail with commercial insight, and communicating clearly with both finance and non-finance stakeholders. Experience More ❯
Employment Type: Full-Time
Salary: Salary negotiable
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