3 of 3 Incident Management Jobs in Lanarkshire

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate … guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ years More ❯

that underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous improvement efforts across the organisation. Key Responsibilities: Oversees the daily operations of the IT Security team, ensuring service levels and internal objectives are consistently met. … IT security projects, aligning them with broader strategic objectives and deadlines. Contributes expert guidance into IT strategy and supports its implementation from a security standpoint. Owns the organisations security incident response process, including investigation, reporting, and post-incident analysis. Assesses existing system security and proposes improvements to strengthen infrastructure resilience. Ensures the secure handling, processing, and transfer of … AWS). Experience with security frameworks and regulatory compliance, including ISO 27001 and GDPR. Demonstrated ability to lead, coach, and develop high-performing technical teams. Track record of managing incident response and conducting technical investigations. Confident multitasker with strong project delivery and organisational skills. Experience in performing or participating in IT security audits. Excellent communication skills, both verbal and More ❯

that underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous click apply for full job details More ❯