18 of 18 Incident Management Jobs in Scotland

service delivery activities, helping to maintain operational excellence across the estate. As part of a collaborative team, you'll apply best practice approaches to incident management, root cause analysis, documentation, and change implementation while supporting continuous improvement initiatives across the wider SAP environment. Key responsibilities: •Support & Maintain … vendor, and client teams •Implement & Govern changes in line with ITIL and best practice standards •Produce & Maintain high-quality technical documentation •Contribute & Support release management, environment management, and technical planning activities •Identify & Mitigate risks relating to system stability, security, and data integrity Required qualifications to be successful ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You’ll work with ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

supporting a leading organisation in the search for a Service Delivery Analyst to join their IT Service Management team. 6-Month Contract, Inside IR35 £400-£450 per day Hybrid - Glasgow, Perth or Reading Key Responsibilities: Manage and coordinate service escalations. Track and drive actions arising from incidents, reviews … with business and technical stakeholders. Produce service reporting, KPIs, and performance metrics. Support service continuity, governance, and continual service improvement initiatives. Assist with major incident management and service restoration activities. Skills & Experience: Previous experience in a Service Delivery Analyst, Service Management, or IT Operations role. Strong stakeholder ...

authentication methods (OIDC, federation) Build and support event-driven and messaging platforms Administer managed data services and storage platforms Ensure security, compliance, and vulnerability management across container platforms Provide production support, incident management, and operational automation Support delivery and integration of Power Platform solutions (Power Apps, Power … pipeline development using Azure DevOps Experience working in DevOps-led delivery environments using Kanban or similar workflows Strong knowledge of containerisation and application lifecycle management Experience with service mesh, distributed systems, and event-driven architectures Observability tooling experience (Prometheus, Grafana, Azure Monitor, App Insights) Strong knowledge of cloud networking ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

service reliability Supporting the consolidation, improvement and expansion of our cloud infrastructure Improving visibility of cloud estate and health metrics Enhancing control and management of production infrastructure as the platform scales Responsibilities : Deploy, manage and monitor cloud infrastructure in a LiveOps environment Contribute to the design and implementation … scalable cloud architecture Implement, maintain and improve cloud testing and automation tools Support the identification and deployment of cybersecurity measures Assist with incident management and root cause analysis Collaborate closely with code and build teams to ensure a streamlined workflow Work as part of a growing team ...

following ** Experience with Windows 10 and Microsoft 365 ** Active Directory administration ** Windows Server environments ** Remote working technologies including VPNs and Citrix ** Mobile Device Management solutions ** Building, configuring and troubleshooting PCs and laptops ** ITIL-based support processes and incident management Why apply? This is an opportunity to join ...

advice for our systems • Installation and support of software and hardware, including workstation imaging and deployment. • Maintenance of IT asset register • SLA And KPI Management – Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress • Ensure the department procedures are followed … mobile device operating systems Desirable • 1-2 years’ experience in a Service Desk Role • Familiar with ITIL principles and standards such as reporting and incident management • Experience in IT Service Desk ticketing systems • Understanding of Microsoft Active Directory for managing users and computers • Experience with printer support ...

Incidents and requests escalated to the Infrastructure Team. Identifying and improving technical processes within the team. Collaborating with other technical teams as part of incident management and process improvement. Documenting technical process and supporting the technical skillset of the team. Mentoring and supporting junior members of the team. ...

Incidents and requests escalated to the Infrastructure Team. Identifying and improving technical processes within the team. Collaborating with other technical teams as part of incident management and process improvement. Documenting technical process and supporting the technical skillset of the team. Mentoring and supporting junior members of the team. ...

maintain production systems, ensuring high levels of availability and reliability. Respond to, troubleshoot and resolve production incidents, taking ownership through to resolution. Focus on incident response, service restoration and operational excellence (approximately 70% of the role). Improve system observability, monitoring and alerting capabilities. Work closely with development teams … experience within Site Reliability Engineering, Production Engineering or a similar operational engineering role. Strong hands-on experience supporting live production environments. Excellent troubleshooting and incident management skills. Experience with observability and monitoring platforms, including: Grafana Open Telemetry Splunk Good understanding of cloud platforms (AWS experience preferred). Strong ...

maintain production systems, ensuring high levels of availability and reliability. Respond to, troubleshoot and resolve production incidents, taking ownership through to resolution. Focus on incident response, service restoration and operational excellence (approximately 70% of the role). Improve system observability, monitoring and alerting capabilities. Work closely with development teams … experience within Site Reliability Engineering, Production Engineering or a similar operational engineering role. Strong hands-on experience supporting live production environments. Excellent troubleshooting and incident management skills. Experience with observability and monitoring platforms, including: Grafana Open Telemetry Splunk Good understanding of cloud platforms (AWS experience preferred). Strong ...

across a wide range of data protection activities, with a particular focus on Data Protection Impact Assessments (DPIAs), privacy risk assessments, data subject rights, incident management, and privacy-by-design principles. What you'll do: Support and draft DPIAs, privacy risk assessments and mitigation plans Advise … What we're looking for: Strong working knowledge of UK data protection legislation and information governance Hands-on experience with DPIAs and privacy risk management Experience handling data subject rights requests and privacy casework Ability to assess risk, exercise sound judgement and provide pragmatic advice Excellent written communication ...

escalations from Support and internal partners. Define, track, and report on delivery and operational metrics, using them to drive continuous improvement. Participate in the Incident Management on-call rotation to help ensure availability goals for Geo are met, working with reliability engineers and development team members. How GitLab ...

escalations from Support and internal partners. Define, track, and report on delivery and operational metrics, using them to drive continuous improvement. Participate in the Incident Management on-call rotation to help ensure availability goals for Geo are met, working with reliability engineers and development team members. How GitLab ...

escalations from Support and internal partners. Define, track, and report on delivery and operational metrics, using them to drive continuous improvement. Participate in the Incident Management on-call rotation to help ensure availability goals for Geo are met, working with reliability engineers and development team members. How GitLab ...