4 of 4 Incident Management Jobs in Leicestershire

such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring it’s fit for purpose … resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation ...

part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT Infrastructure Team, owning day to day management and coordinating enhancements to the Brush IT Infrastructure services across all business locations.The position leads a team of internal engineers, across multiple sites, alongside … purpose environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes. Key Responsibilities: Monitor, manage, and report on Infrastructure operational KPIs and SLAs, driving continuous service improvement ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

security, resilience, and compliance of the organisation's IT environment across all business locations. The InfoSec Manager is responsible for the day-to-day management of cyber security operations, whilst driving the continuous development and enhancement of BRUSH's security posture, controls, and technologies.The primary objective of the role … education, and engagement programmes. Oversee the day-to-day operation of cyber security monitoring, detection, investigation, and response activities across the organisation. Ensure effective management of security incidents, coordinating technical teams, third-party providers, and business stakeholders to minimise impact and restore services quickly. Ensure security controls are embedded ...