1 of 1 Incident Management Jobs in Leicestershire

queries are a mix of calls, webchat and some face to face, depending on the customer requirements. Your new role will involve Deliver incident resolution and request fulfilment to users contacting the Service Desk. Ensure that incident and request information is recorded and updated correctly within the ITSM … Incident Management tool and closed where possible. Escalate promptly all recorded incidents and requests that cannot be quickly resolved or where skills or permission sit in other teams. Investigate thoroughly and record findings of all incidents and requests, summarising notes where escalation is required. Ensure that agreed quality ...