10 of 10 Incident Management Jobs in the East Midlands

supports. You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery … flagship one for us. The position supports the business and our customers on a 24 x7 rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First ...

such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring it’s fit for purpose … resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation ...

system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability … operating systems, firmware, networks, and business applications. Assist with employee onboarding and offboarding processes. Manage user accounts, licences, security groups, and permissions within identity management platforms. Monitor live systems, conduct root-cause analysis, and identify potential cybersecurity risks. Follow established support procedures and contribute to the creation ...

part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT Infrastructure Team, owning day to day management and coordinating enhancements to the Brush IT Infrastructure services across all business locations.The position leads a team of internal engineers, across multiple sites, alongside … purpose environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes. Key Responsibilities: Monitor, manage, and report on Infrastructure operational KPIs and SLAs, driving continuous service improvement ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

incidents, complex escalations, and critical customer networks. Key Skills Fortinet (essential) Cisco, Juniper and/or Meraki Routing, Switching, Firewalls, WAN & SD-WAN Major Incident Management MSP/Customer-Facing Support Experience What You'll Do Lead resolution of high-priority network incidents and escalations. ...

clients/end users. Some of the Key Responsibilities Act as key interface between customers, technical teams, and product team providing Functional Support & Incident Management Design and deliver training sessions (remote and on-site) Adapt training content to different user profiles Produce user guides and procedures Analyse … spirit Organised with good prioritisation skills Curious and interested in technology Experience in a critical operational environment ideally Experience with Emergency Response or operational management systems is a plus SQL knowledge is a plus (or willing to learn) Good knowledge of Windows environments (or willing to learn) What Youll ...

roles and responsibilities for business analysis staff at all levels and grades .Take an active role with senior technical staff and specialised IT management in IT policymaking, software procurement, and hardware procurement .Act as an advocate for the business, ensuring IT provision meets the strategic objectives of the organisation … exploit these opportunities .Ensure business benefits are clearly defined, appropriately quantified, and managed through to realisation . Additional Responsibiliti esAdvise and influence executive management throughout the business change lifecycle, ensuring change initiatives are aligned with strategy and enterprise architectur e.Work with the business at all levels to assess problems ...

security, resilience, and compliance of the organisation's IT environment across all business locations. The InfoSec Manager is responsible for the day-to-day management of cyber security operations, whilst driving the continuous development and enhancement of BRUSH's security posture, controls, and technologies.The primary objective of the role … education, and engagement programmes. Oversee the day-to-day operation of cyber security monitoring, detection, investigation, and response activities across the organisation. Ensure effective management of security incidents, coordinating technical teams, third-party providers, and business stakeholders to minimise impact and restore services quickly. Ensure security controls are embedded ...