11 of 11 Incident Management Jobs in the East Midlands

making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents ...

making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents ...

making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents ...

making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents ...

making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents ...

equal opportunity to reach their full potential. Role Summary You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered … will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues ( 3rd line ) alone ...

hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership of support request, issues, incidents, and defects across the platforms. * Management of incidents across the platforms. * Input into the root cause analysis and incident post-mortems off the back of service restoration. * Troubleshooting … resolving issues and incident for first contact resolutions. * Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance ...

hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership of support request, issues, incidents, and defects across the platforms.* Management of incidents across the platforms.* Input into the root cause analysis and incident post-mortems off the back of service restoration.* Troubleshooting … resolving issues and incident for first contact resolutions.* Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance ...

operational security activities. What you’ll be doing In this varied and impactful role, you’ll help operate and continuously improve our Information Security Management System (ISMS) while supporting risk management, compliance, and audit readiness across the business. Your work will span policies, controls, assessments, awareness, and metrics. … update ISMS policies, standards, and procedures Coordinate internal and external audits (including Gambling Commission security audits) from planning to closure. Run the risk management process, keeping registers and treatment plans accurate Support PCI DSS compliance activities and associated evidence collection Manage and track vulnerability scanning and remediation across systems ...

Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices ...

align roadmap and quality Build proof of concepts to reduce delivery risk Improve test coverage, automation, and code quality Support design reviews, planning, and incident management Mentor engineers and support career development Play a key role in hiring and technical interviews What We're Looking For Strong experience ...