1 of 1 Incident Management Jobs in Solihull

to work effectively in a team environment. This role will specialise in supporting network infrastructure products, with a strong focus on leveraging the Microsoft Intune platform for mobile device management (MDM). The ideal candidate will have expertise in managing platforms like Samsung Knox, Apple device management via Intune, and ChromeOS management through Google. This role also … requires a solid understanding of MDM and Mobile Application Management (MAM) solutions from third-party providers. Responsibilities Deliver 3rd-line technical support to local and remote staff, ensuring swift resolution of complex issues Provide specialised support to VIP users, ensuring high availability and exceptional service quality Participate in incident management processes, including root cause analysis and resolution … and equipment Understanding of cloud networking concepts and services (e.g., AWS, Azure, GCP) Knowledge of Software-Defined Networking (SDN) and Network Functions Virtualization (NFV) Proficiency with network monitoring and management tools (e.g., SolarWinds, Nagios Proficient in ITIL best practices for incident, problem, and change management About Us Why join us? Career coaching and access to upskilling throughout More ❯