18 of 18 Incident Management Jobs in the West Midlands

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

This means examining existing processes, tools and team infrastructures to understand how we can create a model that has a standard approach to problem & incident management, change, ITIL and identifying and developing opportunities to enhance efficiency, productivity, and growth through the use of AI. What … doing Own and deliver analysis and strategic investment choices that underpin Service management s strategic transformation Accountable for assessment of requirements within BT Business Discuss and agree on relevant architectural framework and identify optimum design pattern to deliver scalable, reusable system components with limited customization . Decision Making - Gathers ...

join their Platforms & Operations function. The role focuses on managing IT integration platforms, ensuring their delivery, maintenance, and availability while overseeing development and management services from suppliers. Responsibilities include providing technical leadership, defining integration strategy and architecture, and maintaining standards for API development and data movement. The position also … improvement of integration services and middleware platforms, ensuring performance, security, and availability. Key skills and responsibilities, Experience leading integration platform delivery and lifecycle management in complex IT environments Skilled in designing and overseeing technical integration solutions across enterprise systems using APIs, messaging systems, or data pipelines. Effective collaboration with ...

join their Platforms & Operations function. The role focuses on managing IT integration platforms, ensuring their delivery, maintenance, and availability while overseeing development and management services from suppliers. Responsibilities include providing technical leadership, defining integration strategy and architecture, and maintaining standards for API development and data movement. The position also … improvement of integration services and middleware platforms, ensuring performance, security, and availability. Key skills and responsibilities, Experience leading integration platform delivery and lifecycle management in complex IT environments Skilled in designing and overseeing technical integration solutions across enterprise systems using APIs, messaging systems, or data pipelines. Effective collaboration with ...

This means examining existing processes, tools and team infrastructures to understand how we can create a model that has a standard approach to problem & incident management, change, ITIL and identifying and developing opportunities to enhance efficiency, productivity, and growth through the use of AI. What … doingOwn and deliver analysis and strategic investment choices that underpin Service management’s strategic transformationAccountable for assessment of requirements within BT BusinessDiscuss and agree on relevant architectural framework and identify optimum design pattern to deliver scalable, reusable system components with limited customization. Decision Making - Gathers information, and analyses different ...

understanding of network principles to troubleshoot faults within our infrastructure and look at how you can optimize performance, and enhance security across our infrastructure. Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies. … Skills You'll Need To Succeed You will be fully conversant and comply with Change Management processes and the supporting governance. You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team. You will have extensive experience ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

achieve our high ambitions. We are seeking a driven technical leader to join the unit. This role will specialise in system administration and server management with a curious approach towards automation. Candidates will be required to leverage their expertise in system administration and use software to transform … network principles to troubleshoot network faults within our systems and look at how you can optimise performance and enhance security across our infrastructure. Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies. Customer ...

problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital … that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management ...

+ Benefits For the largest infrastructure project in Europe, we are recruiting a Lead Platform Manager within the Platforms and Operations function. Leading the management of IT Integration platform capabilities, this role will deliver, maintain and ensure the availability of IT integration and infrastructure and will have overview … supplier resources, which provide development and management services. This role is hybrid working with 3-days per week onsite in Birmingham Main Duties: Technical leadership and ownership for integration platforms - ensuring they support reliable connectivity between enterprise applications and platforms Define and maintain integration strategy, architecture standards and patterns ...

network principles to troubleshoot network faults within our systems and look at how you can optimize performance and enhance security across our infrastructure. Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing final line assurance technical resolution covering an extensive range of technologies. ...

understanding of network principles to troubleshoot faults within our infrastructure and look at how you can optimize performance, and enhance security across our infrastructure.Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies.Skills … Need To SucceedYou will be fully conversant and comply with Change Management processes and the supporting governance.You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team.You will have extensive experience of network technologies and protocols within your ...