1 to 25 of 29 Incident Management Jobs in the West Midlands

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

effective operation, continuous improvement and resilience of the Bank's security operations capability, covering Security Operations Centre monitoring and response, Identity and Access Management services, security analysis, operational security controls and supplier-delivered security services. The Head of Security Operations is a senior leadership role within the Group Information … supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling administration, control assurance support, reporting, and operational support. Your responsibilities will include... Security Operations Leadership & Strategy Leading ...

offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation … cyber security tooling and threat informed system projects Delivery group offensive security programme Provide advice/consultancy and support to group on management of controls, compliance and technical standards Implementation/Maintenance of technical cyber security controls - XDR, vulnerability scanning, privileged access management Identify/Testing cyber security ...

their lifecycle Experience working in Agile, Lean and Continuous Delivery environments Demonstrable success delivering products through Discovery, Alpha, Beta and Live phases Strong stakeholder management skills across technical and non-technical audiences Experience defining product metrics and using data to drive prioritisation and decision-making Ability to build … maintain product roadmaps aligned to wider organisational strategies Experience working with multiple engineering, DevOps and data platform teams Strong backlog management and prioritisation expertise Experience writing epics, user stories and acceptance criteria Ability to build consensus across diverse stakeholder groups Experience working within large-scale data, analytics or insight ...

Role Summary As an Associate Project Manager, you will play a crucial role in supporting the project management team in delivering small to medium-sized projects. Working under the leadership of senior project managers, you will be responsible for executing work packages and tasks within established project frameworks. This … role offers an opportunity for candidates with a good understanding of project management principles to gain practical experience and develop skills necessary for advancement to a project manager role in the future. Skills Analytical Skills: Ability to analyse complex data sets, identify trends, and draw meaningful conclusions to inform ...

commercial technology landscape. The successful candidate will work across a diverse technology environment, including Azure, AWS, Microsoft Fabric, Power BI, Infor ERP, Infor Revenue Management, Infor Product Management, Bynder, and associated integrations. They will be responsible for maintaining cloud infrastructure, supporting deployment pipelines, and managing platform services … reliability through effective monitoring, resilience improvements, and operational best practices. Implement and uphold infrastructure security controls, compliance requirements, and governance standards. Support platform troubleshooting, incident management, and root cause analysis to maintain service stability Develop and improve infrastructure-as-code practices and automation capabilities. Create, maintain, and enhance ...

responsibilities: Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring … looking for someone who has: Experience leading, mentoring or developing others within a technical team. A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification. Proven experience working within a busy Service Desk ...

maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. … troubleshoot, and resolve incidents affecting services and platforms. Perform root cause analysis and contribute to implementing permanent solutions to prevent recurring issues. Coordinate major incident activities across internal technology teams and external suppliers where required. Support production deployments, release activities, and environment readiness checks. Collaborate with Engineering and Platform ...

support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

engineering teams. \n The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. \n\n Skills & Experience: \n \n Demonstrated strong analytical skills, problem solving/debugging skills \n A good attitude, strong business ethics, an analytical … APIs, scheduled processes, error handling and monitoring \n Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management \n Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools \n Participated ...

Essential Experience Minimum of 2 years' management experience within a CQC-regulated adult social care service. Previous experience as a Registered Manager, Deputy Manager or Service Manager within Supported Living or Learning Disabilities services. Experience supporting adults with learning disabilities, autism and complex needs. Proven track record of achieving … multidisciplinary professionals. Experience implementing quality assurance systems and continuous improvement programmes. Experience managing occupancy, referrals and service development. Experience using electronic care planning and incident management systems. Essential Qualifications Level 5 Diploma in Leadership and Management for Adult Care (or equivalent). Eligible to register with ...

operations and support for Azure-based data platforms. Manage and mentor an offshore Data Engineering team. Own operational stability, service delivery and incident management. Design, maintain and optimise data pipelines and data workflows. Support Azure Databricks environments, notebooks and data processing frameworks. Drive root cause analysis and resolution … Strong experience with ETL/ELT and data pipeline development. Experience supporting production data platforms and operational services. Data modelling and data architecture knowledge. Incident management, root cause analysis and troubleshooting skills. Experience leading and managing offshore delivery teams. Strong stakeholder management and business-facing communication skills. ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy KEY RESPONSIBILTIES: Support & Incident Management Serve … quick guides. Systems Administration Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity. Data Protection & Governance Handle sensitive personal data in secure environments in accordance with company policies and procedures. ...

Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy KEY RESPONSIBILTIES: Support & Incident Management Serve … quick guides. Systems Administration Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity. Data Protection & Governance Handle sensitive personal data in secure environments in accordance with company policies and procedures. ...

demands and long-term strategic goals . Leading business systems, development teams, and business intelligence capabilities, you will enable real-time operations across order management, routing, sortation, and customer experience —ensuring our technology continues to support growth, innovation, and operational excellence. Key Responsibilities Define and deliver the business systems … architecture and roadmap aligned to company strategy Lead the evolution of core platforms including order management, routing, optimisation, tracking, billing, and customer-facing systems Identify opportunities to enhance, replace, or integrate systems to improve performance, efficiency, and security Lead large-scale transformation and system implementation initiatives Delivery & Operations Oversee ...

operational requirements. Assist in identifying and documenting technical and operational risks, working with senior colleagues to define mitigations and improvement actions. Contribute to technical management activities during major incidents or key business events, supporting escalation, analysis and communication. Help maintain and evolve service improvement roadmaps, particularly for observability, monitoring … skills and a willingness to learn and develop. Desirable Exposure to monitoring, observability or logging tools (e.g. Dynatrace or similar platforms). Experience supporting incident management, service improvement, or operational assurance. Awareness of working with architects, suppliers, or multi-team delivery environments. Personal Attributes Curious, analytical and keen ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

closure Compliance Tracking: Maintain risk registers, action logs and compliance trackers, identifying gaps and driving actions to completion Governance Reporting: Produce compliance dashboards, management information, status updates and evidence for governance reporting Training and Assurance: Monitor mandatory training, coordinate awareness activity and support supplier due diligence and security assurance … with IT, HR and operational teams Good Microsoft 365 skills, particularly Outlook, Word and Excel DESIRABLE Experience supporting ISO 27001, ISO 9001 or similar management systems Experience contributing to NHS DSPT submissions Exposure to DPIAs, DSARs, data sharing agreements, incident management or audit processes Knowledge of information ...

within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background in customer support and incident management Strong communication and stakeholder engagement skills Ability to work collaboratively across business and IT teams Desirable Experience Agile or Waterfall project methodology ...

solutions and proactivity in sharing the potential benefits of technology developments across the team/organisation. - Experience with Microsoft PowerShell scripting. - Exposure to TOPDesk Incident Management System. - Experience with Microsoft Purview Your application: We value diversity in our workplace and are committed to a culture where each individual ...

Exadata environments Providing BAU operational support alongside complex design and problem-solving Acting as a technical SME and escalation point, including major incident management Supporting team upskilling and knowledge sharing Contributing to cloud and infrastructure strategy and delivery Essential Skills & Experience Candidates must demonstrate strong, recent experience (within … Base Database in OCI Oracle RAC, ASM, AFD, HANFS, TAF Data Guard configuration and support RMAN backup and recovery OEM and OCI Database Management Patching, upgrades, and high availability mission-critical environments Cloud & Infrastructure Strong OCI experience (critical requirement) AWS experience (especially network segregation/security) Linux and/ ...

annual Disaster Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production ...