4 of 4 Incident Management Jobs in Warrington

we offer a competitive package to retain and attract the best talent. About the Role: We are seeking a highly motivated and experienced IT Incident, Problem, Change, and Demand Manager to join our dynamic global IT team. In this pivotal role, you will be responsible for ensuring the stability … reliability, and efficiency of our IT services through the effective management of key ITIL processes. You will play a crucial part in minimizing disruption, identifying root causes, implementing lasting solutions, and proactively managing demand to support the business needs. This is an excellent opportunity for a proactive and passionate … individual with a broad understanding of enterprise IT to make a significant impact within a global organization. Key Responsibilities (detailed JD available): Incident Management Problem Management Change Management Demand Management Collaboration and Communication Requirements * Several years of experience working within an enterprise IT environment. * Broad More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring More ❯