9 of 9 Incident Management Jobs in Cheshire

we offer a competitive package to retain and attract the best talent. About the Role: We are seeking a highly motivated and experienced IT Incident, Problem, Change, and Demand Manager to join our dynamic global IT team. In this pivotal role, you will be responsible for ensuring the stability … reliability, and efficiency of our IT services through the effective management of key ITIL processes. You will play a crucial part in minimizing disruption, identifying root causes, implementing lasting solutions, and proactively managing demand to support the business needs. This is an excellent opportunity for a proactive and passionate … individual with a broad understanding of enterprise IT to make a significant impact within a global organization. Key Responsibilities (detailed JD available): Incident Management Problem Management Change Management Demand Management Collaboration and Communication Requirements * Several years of experience working within an enterprise IT environment. * Broad More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

publish a standard changes list for transparency. Provide regular operational support across all regions, communicating critical updates such as change freezes and deployments. Support incident management in collaboration with the Incident Manager when necessary. Qualifications: Bachelor's degree in computer science, Engineering, Project Management, or a … related field. Proven knowledge of IT Change Management processes and familiarity with ITIL frameworks. Excellent communication skills with the ability to convey complex information clearly. Strong critical thinking skills to identify and mitigate risks effectively. Digital literacy to manage data and information efficiently. Experience in the automotive industry is More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring More ❯

world-class automotive brand in shaping the future of mobility. We're seeking a Connected Car Change Manager to oversee and coordinate the change management process within the Connected Car department. This is a pivotal role that ensures seamless deployment of software and system updates across group-wide infrastructure … of unresolved issues, and maintenance of change statistics and logs. Additional Responsibilities Support development projects and one-off changes for feature updates. Back up incident management (Levels 3 & 4 support model). Maintain and publish standard changes list and reference configurations. Document and maintain operational change processes and … task instructions. Coordinate with app teams for release and deployment changes. What We're Looking For Strong knowledge of IT Change Management principles and processes. Experience working in an automotive or similarly complex industry. Proficient communication and critical thinking skills. Familiarity with ITIL frameworks. Strong digital literacy and risk More ❯

address platform issues and implement improvements. Architect and develop resilient backend systems primarily using Java, Spring, Kafka, and Oracle. Implement best practices for observability, incident response, and operational excellence in line with SRE principles. Drive automation and self-healing mechanisms across platform components. Provide technical leadership and hands-on … with deep understanding of backend design patterns and frameworks (Spring Boot preferred). Proven experience in Site Reliability Engineering (SRE), including monitoring, alerting, and incident management. Hands-on experience with Kafka, MuleSoft, and Oracle DB. Familiarity with performance tuning, system design, and distributed computing concepts. Experience with CI/ More ❯

address platform issues and implement improvements. Architect and develop resilient backend systems primarily using Java, Spring, Kafka, and Oracle. Implement best practices for observability, incident response, and operational excellence in line with SRE principles. Drive automation and self-healing mechanisms across platform components. Provide technical leadership and hands-on … with deep understanding of backend design patterns and frameworks (Spring Boot preferred). Proven experience in Site Reliability Engineering (SRE), including monitoring, alerting, and incident management. Hands-on experience with Kafka, MuleSoft, and Oracle DB. Familiarity with performance tuning, system design, and distributed computing concepts. Experience with CI/ More ❯