2 of 2 Incident Management Jobs in Warwickshire

/Truesight Monitoring SME skill for Onsite(UK) role with SC Eligibility, please help with profiles Location : Warwick/Wokingham JD Below: Implementing, configuring, and administering BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM), which includes the migration from TSOM to BHOM. Responsibilities include troubleshooting issues, integrating systems, automating tasks with scripting, generating performance reports … and policy migration and the migration of PATROL agents. Integration: Integrate BMC products with each other and with third-party applications like ServiceNow/Cadalys/REmedy to create incident tickets. Performance Monitoring: Monitor system performance, conduct health checks, and generate performance reports. Proactive Management: Configure alerting mechanisms for proactive incident management and conduct root cause More ❯

key link between business users, technical teams and external partners. Champion process improvements and new tools to optimise efficiency. THE IDEAL CANDIDATE WILL HAVE: Proven experience in product support management Strong technical understanding of business systems, databases, and the software development lifecycle Experienced in incident management, troubleshooting, and rot cause analysis Skilled leader with the ability to … inspire and develop teams Excellent communicator with a customer-focused mindset Stakeholder management skills Knowledge of ITIL principles and service management best practices Comfortable in fast moving, change-orientated environments BENEFITS Inclusive of company sick pay, private medical insurance, 25 days annual leave + bank holidays, and company car/allowance. If you are interested in the role More ❯