2 of 2 Incident Management Jobs in Wokingham

enterprise. This role has direct accountability for the global service desk and leads global support capabilities for deskside support, endpoint engineering, device lifecycle management, collaboration platforms, meeting room technology, executive support, and digital workplace services that enable associates to work productively, securely, and efficiently across office, plant, remote … engineering, collaboration support, meeting room technology, executive support, and field support coverage.Define and maintain global service desk and support coverage models, escalation paths, major incident participation, on-call expectations, regional support alignment, and service ownership to ensure dependable support for business-critical user services across time zones.Set clear standards ...

/Exchange Online Exchange Server SMTP Routing Mail Flow Architecture Hands-on knowledge of SPF, DKIM, DMARC, and email fraud prevention. Experience in security incident investigation and remediation. Strong understanding of malware analysis and advanced email threats. Familiarity with SIEM platforms such as Splunk, Microsoft Sentinel, or QRadar. Knowledge … Scripting/automation using PowerShell or Python is desirable. Key Competencies Strong analytical and troubleshooting skills. Stakeholder management and communication skills. Incident management and problem-solving capability. Ability to work in a high-pressure operational environment. Excellent documentation and knowledge-sharing skills. Security Clearance (Preferred) SC Cleared ...