17 of 17 Incident Management Jobs in Berkshire

performance of operational suites, provides second‐line support when problems are escalated by ECMWF’s operators, and contributes to change, configuration, release and incident‐management processes. Working jointly with colleagues in research, development and operations, the team modernises workflow design and integrates scientific and technical developments safely into … owned with the Research Department, ensuring developments are tested, documented and ready for operations Oversee the team’s contribution to change, configuration, release and incident management, promoting strong engineering practices Report to and support the Head of Production Section in the team’s area of responsibility; contribute ...

enterprise. This role has direct accountability for the global service desk and leads global support capabilities for deskside support, endpoint engineering, device lifecycle management, collaboration platforms, meeting room technology, executive support, and digital workplace services that enable associates to work productively, securely, and efficiently across office, plant, remote … engineering, collaboration support, meeting room technology, executive support, and field support coverage.Define and maintain global service desk and support coverage models, escalation paths, major incident participation, on-call expectations, regional support alignment, and service ownership to ensure dependable support for business-critical user services across time zones.Set clear standards ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with a well … established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference ...

Best Workplaces by Great Place to Work for three years running, and building the next generation of our Intelligent Change Management platform with Klario, we are scaling the engineering foundations that keep our cloud products fast, reliable, and trusted by some of the world's largest SAP-run businesses. … that accelerate software delivery and operational performance. Build and maintain core platform capabilities: CI/CD pipelines, build and release automation, infrastructure automation, environment management, observability, and developer tooling. Drive standardisation and reduce engineering friction through automation and self-service. Site Reliability Engineering Introduce and embed SRE practices across ...

Join Maersk’s Groundbreaking Cyber Team: Redefining Incident Management & Response Imagine a career where you’re not just responding to security incidents—you’re revolutionising how it’s done. At Maersk, one of the world’s largest and most respected logistics and shipping companies, our Cyber team … pioneering a whole new approach to incident response. This isn’t your typical SOC/CERT role: our combined fire team approach team is built on cutting‐edge research and designed to drive change, resilience, and agility in ways the industry has never seen before. Here ...

Purpose Reporting to the VP Trust, AI & Privacy, the Trust, AI & Privacy Program Manager is responsible for the day-to-day management, maintenance and continuous improvement of RWS's global privacy and AI compliance program. Working within the strategy and direction set by the VP Trust, AI & Privacy … ongoing development through practical, on-the-ground execution. This role translates strategy into practical, company-wide operations, ensuring effective governance, accountability and risk management across all RWS functions and markets. Working closely with stakeholders across Legal, Security, Technology, Product, HR and other business functions, the Program Manager will drive ...

administration and operation of cloud and on-premise infrastructure. Maintain and support Windows Server and Linux environments. Assist with the deployment, configuration and management of Microsoft Azure services. Support virtualisation and enterprise hosting platforms. Assist with the administration of Kubernetes and OpenShift environments. Monitor infrastructure performance, availability and capacity. … Support incident resolution, problem management and service request activities. Assist with backup, disaster recovery and business continuity processes. Implement infrastructure changes in line with established standards and procedures. Contribute to automation and Infrastructure as Code initiatives. Maintain technical documentation and operational procedures. Work closely with senior engineers ...

administration and operation of cloud and on-premise infrastructure. Maintain and support Windows Server and Linux environments. Assist with the deployment, configuration and management of Microsoft Azure services. Support virtualisation and enterprise hosting platforms. Assist with the administration of Kubernetes and OpenShift environments. Monitor infrastructure performance, availability and capacity. … Support incident resolution, problem management and service request activities. Assist with backup, disaster recovery and business continuity processes. Implement infrastructure changes in line with established standards and procedures. Contribute to automation and Infrastructure as Code initiatives. Maintain technical documentation and operational procedures. Work closely with senior engineers ...

expectations effectively.Familiarity with industrial automation systems, integration protocols (e.g., Modbus, MQTT), and experience with virtualized system deployments in industrial settings.Knowledge of CRM/case management systems, incident management practices, and the ability to create customer-facing documentation from product manuals and release notes.Our offerOpportunities for professional development ...

/Exchange Online Exchange Server SMTP Routing Mail Flow Architecture Hands-on knowledge of SPF, DKIM, DMARC, and email fraud prevention. Experience in security incident investigation and remediation. Strong understanding of malware analysis and advanced email threats. Familiarity with SIEM platforms such as Splunk, Microsoft Sentinel, or QRadar. Knowledge … Scripting/automation using PowerShell or Python is desirable. Key Competencies Strong analytical and troubleshooting skills. Stakeholder management and communication skills. Incident management and problem-solving capability. Ability to work in a high-pressure operational environment. Excellent documentation and knowledge-sharing skills. Security Clearance (Preferred) SC Cleared ...

clients, understanding their evolving needs, and offering relevant technology solutions. Collaborate with the sales team to ensure seamless delivery of recommended products or services. Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout. … Administrator, or equivalent. Cloud services: Experience with cloud platforms and services, particularly Microsoft 365. Security awareness: Understanding of IT security best practices, including firewall management, antivirus solutions, and data protection policies. Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades. Salary ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...

Experience with IMS migrations, deployments, upgrades, and production support Strong knowledge of SIP, Diameter, SBC, HSS/HLR and IMS call flows Proven troubleshooting, incident management, and root cause analysis skills Experience working in large‐scale, highly available telecom environments Experience with major IMS vendors such as Huawei … Nokia, Ericsson, Mavenir, or equivalent Strong communication, technical leadership, and stakeholder management skills #J-18808-Ljbffr ...

Experience with IMS migrations, deployments, upgrades, and production support Strong knowledge of SIP, Diameter, SBC, HSS/HLR and IMS call flows Proven troubleshooting, incident management, and root cause analysis skills Experience working in large-scale, highly available telecom environments Experience with major IMS vendors such as Huawei … Nokia, Ericsson, Mavenir, or equivalent Strong communication, technical leadership, and stakeholder management skills #J-18808-Ljbffr ...

improving monitoring, alerting and observability across cloud environmentsWorking alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellenceContributing to post-incident reviews and driving continuous service improvementsSupporting containerised workloads using Kubernetes and DockerWhat we're looking forYou'll ideally have experience in a Production Engineering, Cloud … Operations or NOC environment with exposure to:Linux systems administrationAWS cloud infrastructureKubernetes and DockerProduction support and incident managementPython, Bash or Go scriptingMonitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatchNetworking fundamentals including DNS, TCP/IP and load balancingA passion for automation, continuous improvement and operational ...