1 to 25 of 139 Incident Management Jobs in Berkshire

We’re looking for a Senior Incident Response Manager to join our cyber-security team in Reading, UK or Schiphol, NL In this fantastic opportunity, you will work at the forefront of cyber defence operations, delivering Group Security’s and Liberty Global’s wider mission through helping to reduce … and Joint Ventures. You will provide the Subject Matter Expertise to coordinate and drive the response to serious cyber incidents through the best practice Incident Management (IM) life cycle and ensure root cause analysis is performed to support improvement of our controls. You will lead the Cyber Emergency … Response Team responsible for ensuring the delivery of the cyber incident response (CIR) life cycle for serious cyber incidents by ensuring that the relevant parts of the business and partners are engaged and activated to undertake the actions needed to reduce impact on our business. When not responding to More ❯

Social network you want to login/join with: Incident Management Program Manager, slough col-narrow-left Client: Response Informatics Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job … Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as WebMethods … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major More ❯

Detection and Response capability, you will bring experience and knowledge in: Providing Managed Detection and Response as a Managed Services Provider Delivering effective Cyber Incident Management and Response Communicating effectively with technical specialists, leaders and peers Leadership and people management skills Strategic Problem solver and Motivator Demonstrable … Managed Services Providers The Director Managed, Detection and Response is responsible for working with the VP Group Operational Security and Director Threat and Vulnerability Management for developing the strategy and vision for Managed, Detection and Response, and the execution of the responsibilities within the Proactive Analysis and Cyber Incident Management and Response functions. The Security Tooling team is a pivotal support function that manages the end to end operations of Group Security’s tooling and works with the Security Architecture team to ensure the tooling is inline with the overall Security Strategy. Key Accountabilities This role is More ❯

IT and OT environments, as well as the ability to collaborate effectively with cross-functional teams. The ideal candidate will possess strong communication and incident management skills and will be committed to ensuring the highest level of security, compliance, and user experience. Responsibilities: Investigate security alerts from our … SIEM tool and 3rd party MSSPs, and to provide appropriate incident response actions. Liaise with technology and business stakeholders in relation to cyber security issues/incidents providing clear descriptions and actions. Support the Cyber Security Operations Lead for security and privacy incidents, triaging events and performing root cause … understand how incidents arise. Acting as the key contact and escalation point for the SOC and Thames Water Digital teams. Supporting out-of-hours incident investigations via an On-Call rota, covering 24*7*365 alongside our 3rd party MSSP. Monitor, analyse and optimise SecOps tool performance (e.g. SIEM More ❯

you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. … You will be tasked with ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll … activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management More ❯

Science, or a related technical field 8 years of experience in enterprise technology roles, with 3–5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in … implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations … tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving More ❯

Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3–5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in … implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations … tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

you want to login/join with: We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office. The … role: Cyber Claims Advocate Marsh is seeking a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast … and excess insurers, advocating for clients through submissions and escalation meetings as necessary. Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss. Assist in managing vendor relationships and creating visually appealing content and presentations. What you need to have: Advanced More ❯

Social network you want to login/join with: Senior Information Technology Service Management Consultant, Slough Location: Slough, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: ITSM Consultant Location: Euston Contract: 6 months initial About the Role … best practices. Key Responsibilities: Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep More ❯

monitoring and alerting strategies Team Leadership: Build, mentor, and grow a high-performing SRE team while fostering a culture of innovation and continuous improvement Incident Management: Establish and optimize incident response processes, lead major incident reviews, and drive systematic improvements Automation Development: Spearhead automation initiatives to … execute technical roadmaps aligned with business goals and scaling requirements Security Integration: Ensure security best practices are embedded in infrastructure and operational processes Knowledge Management: Establish documentation standards and knowledge sharing practices across the organization Vendor Management: Evaluate and manage relationships with technical vendors and service providers Operational … cloud platforms (AWS/GCP/Azure), and modern infrastructure technologies Operational Excellence: Strong background in implementing SLOs, SLIs, and SLAs, with expertise in incident management and post-mortem processes Team Development: Experience in hiring, mentoring, and growing high-performing technical teams while fostering a culture of continuous More ❯

monitoring and alerting strategies Team Leadership: Build, mentor, and grow a high-performing SRE team while fostering a culture of innovation and continuous improvement Incident Management: Establish and optimize incident response processes, lead major incident reviews, and drive systematic improvements Automation Development: Spearhead automation initiatives to … execute technical roadmaps aligned with business goals and scaling requirements Security Integration: Ensure security best practices are embedded in infrastructure and operational processes Knowledge Management: Establish documentation standards and knowledge sharing practices across the organization Vendor Management: Evaluate and manage relationships with technical vendors and service providers Operational … cloud platforms (AWS/GCP/Azure), and modern infrastructure technologies Operational Excellence: Strong background in implementing SLOs, SLIs, and SLAs, with expertise in incident management and post-mortem processes Team Development: Experience in hiring, mentoring, and growing high-performing technical teams while fostering a culture of continuous More ❯

Social network you want to login/join with: Data Management Specialist (Azure), Slough Client: Initialize Location: Slough, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: You will provide expert-level troubleshooting, root cause analysis, and performance … and Azure Data Factory. Purview or another MDM tool is highly desirable. Skills/experience Bachelor’s degree in Information Technology, Computer Science, Data Management, or a related field. 4+ years of experience in data management, data operations, or IT support roles, with at least 2 years in … Level 3/4 support or equivalent. Hands-on experience with database technologies ( Azure landscape , Oracle, PostgreSQL, etc.). Industry certifications in professional data management, cloud platforms (AWS, Azure, GCP), metadata management, or database administration (e.g., Microsoft Certified: Azure Data Engineer Associate, DAMA CDMP) are desirable. Proven experience More ❯

degree in Computer Science, Engineering, Data Science, or related field 8+ years in enterprise technology, with 3–5 years in platform operations or service management Experience managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven success in scaling MLOps or LLMOps … functional teams within complex ecosystems Familiarity with monitoring and telemetry tools (Prometheus, Grafana, Azure Monitor) Excellent communication and stakeholder engagement skills Experience managing SLAs, incident management, and continuous improvement in high-availability environments Ability to think strategically and execute hands-on in a fast-paced setting Professional proficiency … in English What will be your key responsibilities? You will collaborate with senior leaders to drive service management excellence, overseeing the operations of our GenAI platforms to ensure scalability, value, and alignment with business goals. Your responsibilities include: Platform Operations & Reliability: Lead operations to ensure high availability, scalability, and More ❯

to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements , and cloud security management , ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work … secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards . Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to … security alerts across Infosec, servers, firewalls, and applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols More ❯

this position, you will support our team while driving change and developing new ideas that will shape the future of our operations. Role Scope: Management Structure & People Management • Serves as second port of call when IBX manager or supervisor is unavailable. • Supports IBX manager and site supervisors in … the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents — directs team to failed components and guides response. • Supports the incident management process, collaborating closely … act as a technical lead during incidents, confidently directing teams and troubleshooting complex issues. • Strong organisational skills and experience in planning projects, including vendor management and customer communications. • Collaborative and approachable — able to provide day-to-day support and mentorship across all levels, from apprentices to senior team members. More ❯

Analyst to join us in either Amsterdam or Reading In this role you'll be part of the technical leadership driving our operational security incident response across our global network. You'll work closely with Incident Managers and other technical teams to detect, respond to, and recover from … supporting our Telenet brand in Belgium with regular travel to the Offices in Mechelen, Belgium and become the single point of contact for all Incident Response activities working with the local Telenet security team providing Incident Management coordination. What will you be doing? Incident Response & Threat … advanced malware analysis, extraction of Indicators of Compromise (IoCs), and mapping out Tactics, Techniques, and Procedures (TTPs). Cross-Functional Collaboration: Work closely with Incident Managers, Incident Commanders, and other technical teams to coordinate an effective response, ensuring clear communication and precise prioritisation. Technical Escalation & Mentorship Escalation Point More ❯

this position, you will support our team while driving change and developing new ideas that will shape the future of our operations. Role Scope: Management Structure & People Management • Serves as second port of call when IBX manager or supervisor is unavailable. • Supports IBX manager and site supervisors in … the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely … act as a technical lead during incidents, confidently directing teams and troubleshooting complex issues. • Strong organisational skills and experience in planning projects, including vendor management and customer communications. • Collaborative and approachable - able to provide day-to-day support and mentorship across all levels, from apprentices to senior team members. More ❯

the day-to-day operations of the IT helpdesk team, ensuring efficient and high-quality service delivery to end-users. This role involves handling incident resolution, service requests, and ensuring alignment to ITSM standard processes. The Helpdesk Lead will act as a key liaison between IT teams, suppliers, and … the day-to-day operations of the IT helpdesk team, ensuring efficient and high-quality service delivery to end-users. This role involves handling incident resolution, service requests, and ensuring alignment to ITSM standard processes. The Helpdesk Lead will act as a key liaison between IT teams, suppliers, and … tasks, monitor performance, and provide regular feedback to team members. Foster a collaborative and customer-focused team environment that encompasses trust and respect throughout. Incident and Request Management: Oversee the resolution of incidents and service requests, ensuring timely and accurate responses. Monitor ticket queues and prioritise tasks based More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

maintain a the Information Security governance and oversight target operating model Produce policies and supporting governance material Take ownership for the Information Security Risk management processes Identify information security threats and work with technical teams to understand BMS exposure Provide specialist Information Security input to IT and business operations … suppliers Coordinate security plans with third party vendors and ensure output from security services delivered by third parties is acted upon accordingly Responsible for management of cyber events, including notification, escalation, response and post incident review Adhere to company and regulatory policies, procedures together with mandatory training requirements. … Information Security: Experience of managing information security services specifically in relation to service design and on-going management Experience developing and maintaining written security controls, compliance monitoring, and defining treatment strategies Experience of Information Security risk management concepts Experience of Information Security transformation programmes Experience of in building More ❯

services and healthcare industries. The GIDS product suite powers mission-critical investor and distributor services across asset managers, insurance companies, retirement providers, and wealth management platforms. Job Overview As the Head of Production Engineering and Site Reliability Engineering (SRE) for the GIDS organisation, you will lead a team responsible … powering some of the most critical client-facing applications in financial services. You will be the strategic and operational leader for platform reliability, observability, incident response, CI/CD modernisation, and developer productivity. You will drive automation, lead with metrics, and build systems and teams that proactively address issues … development, SRE culture, and operational excellence. Collaborate cross-functionally with Engineering, Product, Compliance, and Infrastructure teams to improve system reliability and efficiency. Production Operations & Incident Management Own reliability, uptime, and performance KPIs for GIDS applications and services. Implement a comprehensive incident management lifecycle (on-call, escalation More ❯

services and healthcare industries. The GIDS product suite powers mission-critical investor and distributor services across asset managers, insurance companies, retirement providers, and wealth management platforms. Job Overview As the Head of Production Engineering and Site Reliability Engineering (SRE) for the GIDS organisation, you will lead a team responsible … powering some of the most critical client-facing applications in financial services. You will be the strategic and operational leader for platform reliability, observability, incident response, CI/CD modernisation, and developer productivity. You will drive automation, lead with metrics, and build systems and teams that proactively address issues … development, SRE culture, and operational excellence. Collaborate cross-functionally with Engineering, Product, Compliance, and Infrastructure teams to improve system reliability and efficiency. Production Operations & Incident Management Own reliability, uptime, and performance KPIs for GIDS applications and services. Implement a comprehensive incident management lifecycle (on-call, escalation More ❯

required. Produce and update threat actor profiles, detailing their motivations, capabilities, and infrastructure to enhance understanding of potential adversaries. Conduct intrusion analysis to support incident response and to develop in-depth understanding of threats targeting the organisation. Responsible for updating and maintaining an enterprise TTP framework to track coverage … threat intelligence reports periodically and urgently to relevant stakeholders in the enterprise. Conduct tactical investigations into key indicators and TTPs sourced from TIPs and Incident Response activities. Regularly review and update Priority Intelligence Requirements (PIRs) according to changes in the business and/or threat landscape. Apply and maintain … pose a threat to Maersk. Define and enhance threat intelligence capabilities by developing processes where automation has the potential to improve efficiency. Supporting security incident management and delivering briefings to senior management. Ensure threat intelligence is actively used to drive improvements and remediation plans by participating in operational More ❯