12 of 12 Incident Management Jobs in Berkshire

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

reliability, establish SLOs, and implement monitoring and alerting strategies Team Leadership: Build, mentor, and grow a high-performing SRE team while fostering a culture of innovation and continuous improvement Incident Management: Establish and optimize incident response processes, lead major incident reviews, and drive systematic improvements Automation Development: Spearhead automation initiatives to reduce manual operations and improve … excellence Technical Strategy: Develop and execute technical roadmaps aligned with business goals and scaling requirements Security Integration: Ensure security best practices are embedded in infrastructure and operational processes Knowledge Management: Establish documentation standards and knowledge sharing practices across the organization Vendor Management: Evaluate and manage relationships with technical vendors and service providers Operational Excellence: Drive continuous improvement in … Deep understanding of distributed systems, cloud platforms (AWS/GCP/Azure), and modern infrastructure technologies Operational Excellence: Strong background in implementing SLOs, SLIs, and SLAs, with expertise in incident management and post-mortem processes Team Development: Experience in hiring, mentoring, and growing high-performing technical teams while fostering a culture of continuous learning Strategic Planning: Ability to More ❯

and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & Incident Management needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the Incident Management and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯

and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & Incident Management needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the Incident Management and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯

and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & Incident Management needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the Incident Management and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯

and processes, mentoring the SOC team, and managing OT alerts and incidents. The ideal candidate will have a deep understanding of SecOps, IT, and OT environments, with responsibilities including incident management, threat detection, and security improvement. Strong communication skills are essential for collaboration with cross-functional teams. Key Responsibilities Contextualise OT Specific Threats: Understand OT estate, threats, and … like Claroty; build relationships with Operations teams. Maintain Security Operations: Improve security processes; support tools like Microsoft Sentinel, SOAR, EDR/XDR, and PAM; reduce alert fatigue and improve incident resolution times. Proactive Risk Remediation: Identify and evaluate risks; perform threat hunting; demonstrate risk reduction metrics. Incident Readiness & Response: Lead incident triage and response; reduce business impact … educate staff on incident procedures. Continuous Improvement: Drive process automation and efficiency; track improvements via KPIs and dashboards. Key Relationships CISO, Operational Technology Teams, IT Operations, Security Operations Manager, Security Architecture Manager, Cyber Security Programme Manager, Cyber Resilience Manager, Network Operations Manager, Business Change and Engagement, Key Business Stakeholders, Service Owners. Candidate Requirements Essential Experience Minimum 3 years in More ❯

Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. Self-study and training opportunities are available for upskilling in … agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment More ❯

defences by maintaining and optimising security operations tools and processes. You'll focus on monitoring, analysing, and responding to cyber threats, while supporting the SOC team and ensuring effective incident management across the business. Your role will involve collaborating with technology and business stakeholders, investigating security alerts, enhancing tooling performance, and supporting the delivery of continuous improvement and … to readiness for significant incidents and play a key role in proactive threat hunting and compliance reporting. What you'll be doing as a Senior Cyber Security Analyst: Security Incident Response : Investigate security alerts from SIEM and third-party MSSPs, triage and respond to incidents, and support root cause analysis to drive remediation. Stakeholder Engagement : Work closely with technology … alert tuning and automation. SOC Support & Escalation : Act as a key contact and escalation point for the SOC team, providing guidance and mentoring to support operational effectiveness. On-Call & Incident Readiness : Participate in a 24/7/365 on-call rota with MSSP partners, supporting out-of-hours investigations and maintaining incident readiness. Threat Hunting & Continuous Improvement More ❯

enjoys working with cutting-edge networking technologies, supporting critical operations that underpin some of the UK's most important communications infrastructure. In this role, you will take ownership of incident management, network monitoring, and technical troubleshooting across a multi-vendor environment. You'll support service continuity and performance by diagnosing faults, escalating where necessary, and liaising with both … JNCIA, or equivalent) Familiar with WAN technologies, troubleshooting Cisco/Juniper/Huawei networks Understanding of IP, OSPF, BGP, MPLS and SD-WAN (Fortinet) Familiar with ITIL processes for incident and change management More ❯

health, performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support More ❯

critical success factors All audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as More ❯

computing platforms, Networking platforms, emerging technologies from both a distributed systems and Data Centre infrastructure level Troubleshooting and repairing hardware issues at the server level. Change and/or incident management in a similar support function (has experience of supporting software tools) Cabling. Working in data centre Beneficial: ITIL Foundation or better CompTIA Server+ qualification. Any other relevant More ❯