1 of 1 Incident Manager Jobs in Glamorgan

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise … help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability … recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. Key responsibilities Major Incident Management Own and manage the end-to-end Major Incident process, ensuring efficient and effective response, resolution, and communication. Act as the primary point of escalation during major More ❯