2 of 2 Incident Manager Jobs in Solihull

When a network incident hits, things can get busy quickly. Customers want answers, teams need direction and issues need resolving -fast. That's where you come in. At Convergence Group, we're looking for an Incident Manager to take ownership of incidents from start to finish, drive … everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do as our Incident Manager Own incidents and service requests end-to-end, making sure they're correctly logged, classified, prioritised and progressed in line with SLAs. Drive ...

Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring calm under pressure, escalation when needed and leadership of operational teams. You will ...