3 of 3 Incident Manager Jobs in the West Midlands

Join OneAdvanced We are looking for an experienced Technical Incident Manager who will act as the single point of contact from the technology teams during incidents, working closely with our Major Incident Managers and Customer Success teams. You will make sure every incident has clear technical … ownership, accurate information and a fast route to resolution, and you will use incident data, post-incident reviews and change insights to reduce repeat failures across our platforms. This role also helps manage cloud cost of goods sold (COGS), working with FinOps and engineering teams to balance resilience ...

When a network incident hits, things can get busy quickly. Customers want answers, teams need direction and issues need resolving -fast. That's where you come in. At Convergence Group, we're looking for an Incident Manager to take ownership of incidents from start to finish, drive … everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do as our Incident Manager Own incidents and service requests end-to-end, making sure they're correctly logged, classified, prioritised and progressed in line with SLAs. Drive ...

Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring calm under pressure, escalation when needed and leadership of operational teams. You will ...