Incident Manager
Newport, Wales, United Kingdom
JR United Kingdom
Social network you want to login/join with: Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work … ticketing management processes Trigger technical escalations where required Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Good at problem-solving and troubleshooting The salary & benefits: Competitive salary of More ❯
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