18 of 18 Incident Manager Jobs in the UK

Major Incident Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Role: Major Incident Manager Salary: Up to £45,000 Location:Sheffield or Nottingham Hours:Core hours … people- we would love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the … and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and accurate client communications. More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow … between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and … implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow … between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and … implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

Incident Response Assistant Manager (Client facing) Hybrid/flexible on location - London, Manchester, Birmingham, ect £50k – £60k A global Risk consultancy is looking for Strong Incident Response professionals to join their Cyber Response Team, within an area of huge growth and investment. This is an excellent opportunity for exposure and growth! If you’re looking for the … next step in your incident response career, we’d love to talk to you. Day to day Responsibilities of an Incident Response Assistant Manager Manage cyber security incidents for clients, including digital forensics of relevant data Act as an advisor to clients on current cyber threats Liaise with clients on delivery and implementation Requirements for an Incident Response Assistant Manager Broad knowledge and understanding across the cyber security landscape to be able to act as an advisor on the threat landscape Strong technical background (networks and programming knowledge) Proven experience working within Incident management and response Excellent communication both written and verbal. Incident Management Certifications are not necessary but are a nice to More ❯

Incident Response Assistant Manager (Client facing) Hybrid/flexible on location - London, Manchester, Birmingham, ect £50k – £60k A global Risk consultancy is looking for Strong Incident Response professionals to join their Cyber Response Team, within an area of huge growth and investment. This is an excellent opportunity for exposure and growth! If you’re looking for the … next step in your incident response career, we’d love to talk to you. Day to day Responsibilities of an Incident Response Assistant Manager Manage cyber security incidents for clients, including digital forensics of relevant data Act as an advisor to clients on current cyber threats Liaise with clients on delivery and implementation Requirements for an Incident Response Assistant Manager Broad knowledge and understanding across the cyber security landscape to be able to act as an advisor on the threat landscape Strong technical background (networks and programming knowledge) Proven experience working within Incident management and response Excellent communication both written and verbal. Incident Management Certifications are not necessary but are a nice to More ❯

Major Incident Manager - ITIL Belfast client are looking for a Major Incident Manager to join their team onsite in Belfast. In this critical role, you'll lead the response to major IT incidents, ensuring rapid resolution and minimal impact to business operations. Key Responsibilities: Own and lead the Major Incident process from initiation through to … resolution and post-incident review. Coordinate and communicate effectively with technical teams, stakeholders, and senior management during high-impact incidents. Act as a central point of contact for all major incident escalations. Ensure timely updates and clear communication throughout the incident life cycle. Drive root cause analysis and contribute to continual service improvement initiatives. Required Skills & Experience … Strong Major Incident Management background in a fast-paced IT environment. ITIL v3 or v4 certification is essential. Hands-on experience with BMC Remedy or similar ITSM tools. Excellent communication, coordination, and decision-making skills. Ability to remain composed and focused under pressure. This Role Is 100% Onsite You'll be working alongside our technical and service teams in More ❯

a natural problem-solver and thrive in a fast-paced environment? If so, we have an exciting opportunity for you! We are on the lookout for a dynamic Technical Incident Manager to join our vibrant team in Birchwood, Warrington. Why You'll Love Working Here: Convenient Location: Just an short walk from Birchwood train station - easy commute, more … shares your enthusiasm for vehicles, technology and excellence. Career Growth: Our client believes in nurturing talent - your professional development is a priority! What You'll Do: As a Technical Incident Manager, you will play a pivotal role in ensuring our systems run smoothly and efficiently. Your responsibilities will include: Leading incident management processes, ensuring rapid resolution of … technical issues. Collaborating with IT teams to troubleshoot and restore services effectively. analysing incident trends to identify opportunities for improvement and proactive measures. Communicating with stakeholders during incidents to provide updates and manage expectations. Developing and maintaining documentation related to incidents and resolutions. What We're Looking For: Proven experience in incident management within a technical environment, preferably More ❯

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure … Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support … and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios. Strong documentation and analytical More ❯

Join Barclays as a Joint Operations Centre Senior Incident Manager and become a part of the team responsible for monitoring, assessing, and responding to major incidents that have the potential to impact Barclays' operations, services, and people. In this role, you'll lead command and control communications across a wide range of scenarios - from geopolitical unrest and physical … hours. This is a hybrid role, with a minimum of 3 days per week required in the office. To be successful in this role, you will need the following: Incident management experience, including leading an incident response team, overseeing shift activity, and guiding team priorities even when acting as an individual contributor. Proficiency in ServiceNow for managing incidents … responding and resolving disruptions that threaten the banks IT services, operations and technological infrastructure through effective decision making and successful resource delegation. Accountabilities Development, implementation and management of major incident management programmes. Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the bank's IT systems, and More ❯

Major Incident Manager, ITILUp to £625 per dayManchester/Hybrid working - 3 days on site Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of … and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem … stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications More ❯

Overview: Remote based My client are seeking an experienced Major Incident Manager to join them on a remote basis. You will be responsible for overseeing and managing all high-severity incidents, ensuring effective communication and coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as … the central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives within the team. Key Responsibilities: Take full ownership of all high-severity incidents from initiation to resolution. Assess and verify incident priority, updating and … reallocating as necessary. Determine the severity and impact of incidents to ensure appropriate escalation and response. Coordinate and communicate effectively throughout the incident lifecycle. Facilitate technical and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm More ❯

Overview The Incident & Problem Management Manager is responsible for overseeing IT service disruptions and proactively managing problem resolution to prevent future occurrences. This role includes chairing the Change Advisory Board (CAB), identifying gaps in engineering processes, proposing solutions, and collaborating with engineering teams to implement improvements and documented processes. Vista has a global reach with operational hubs across … the best partner operators open the door to lifelong career opportunities across the group - to create the best service in business aviation, in every region in the world. Responsibilities Incident Management Lead incident response efforts, ensuring swift identification, classification, and resolution of IT service interruptions. Coordinate cross-functional teams to minimize business impact and maintain service continuity. Maintain … detailed incident reports and post-mortem analyses. Problem Management Investigate root causes of recurring issues and develop long-term solutions. Implement proactive strategies to mitigate risk and prevent future incidents. Maintain a problem management database and ensure continuous service improvement. Change Advisory Board (CAB) Oversight Chair the CAB meetings, reviewing proposed changes and assessing potential risks. Ensure that changes More ❯

Incident and Problem Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while … external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what's … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. Ability More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

Role: VP - Digital Forensics & Incident Response (DFIR) Manager Location: London (Hybrid working available) Salary: Up to £90,000 + benefits Sector: Cyber Security/Financial Services Overview A leading financial services organisation is seeking a VP-level DFIR Manager to lead its Digital Forensics and Incident Response (DFIR) team. This is a hands-on leadership role … focused on incident response, threat detection, and forensics within a complex, regulated environment. You'll be responsible for advancing the organisation's incident response capabilities, leading investigations, and driving threat detection maturity through development of use cases, threat intelligence, and vulnerability management. Key Responsibilities Lead the DFIR function, overseeing incident detection, investigation, and response activities. Develop and … investigations on systems, networks, and endpoints. Refine threat hunting and threat intelligence capabilities. Support and mature security monitoring use cases (SIEM, packet inspection, IOCs). Coordinate cross-functional security incident response with SOC, Threat Intelligence, and Red/Blue teams. Engage with technical and business teams on cyber risk reduction strategies. Contribute to vulnerability management and remediation plans. Required More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management Consultants More ❯