21 of 21 Incident Manager Jobs in the UK

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Strengthen our Team as our Major Incident Manager. Based in Belfast The Major Incident Manager will be reporting operationally to the Senior Major Incident Manager and on a day-to-day basis … working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery . In addition, you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management … Process and assist with developing and implementing process and service improvements across the team. What we are looking for: Previous experience in high-priority incident management in a multi-client or shared service environment In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process Ability and willingness to work as part More ❯

plus on call charges and excellent benefits Location: Newtonabbey, Belfast - Hybrid working Must be eligible for SC clearance if successful Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between … Service Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: · Previous experience in high … priority incident management in a multi-client or shared service environment · ITIL awareness In addition you will also have: · Knowledge of Remedy or similar tools and the Incident Management process What you will be doing: · Managing high-priority incidents through to closure · Verify Priority and reallocate as necessary · Determine incident severity · Ensure appropriate and timely progression through More ❯

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of an … evolving service organisation. Key Details: Job Title: Major Incident Manager Location: Manchester Office Salary: Up to £40,000 (Dependent on Experience) Set up: Hybrid - 3 days in the office What's in it for you? Responsibility across major incidents that directly influence customer satisfaction Leadership and development opportunities to manage and mentor a growing team, shaping a team … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into … stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate communication. Monitor … metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a high-pressure environment. More ❯

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical and … management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an incident More ❯

Company description: As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity groups. You will be the subject matter expert responsible for coordinating cyber security incidents across the enterprise. Job description: You will play … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. Required profile: Bachelors degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration/intrusion techniques and More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working … and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll … also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and More ❯

Job Title: SOC Incident Response & Threat Hunting Manager Location: Remote Salary: £75k - £85k plus 10% bonus and £6k car allowance Mon - Fri as well as an on-call rota - 1 week in 4. Candidates must be willing and eligible to go through SC security clearance for this role Job Description: We are seeking a highly skilled and experienced … SOC Incident Response & Threat Hunting Manager to join our growing Security Operations Centre. This pivotal role will be responsible for leading our Tier 3 Security and Incident Response Analysts, overseeing advanced incident response activities, driving proactive threat hunting initiatives, and providing strategic direction for the Cyber Threat Intelligence (CTI) capability. This is a hands-on leadership … a strong technical background, exceptional management skills, and a strategic vision for cybersecurity. You will play a key role in mentoring and developing a high-performing team, leading complex incident response engagements from initial detection through to post-incident review, and significantly enhancing the security posture of our diverse customer base. The role demands a unique blend of More ❯

With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. What We're Looking For? Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration More ❯

With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. What We're Looking For? Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration More ❯

Were looking for a proactive Major Incident Manager to join an expanding operations team for a prominent client of ours. Youll take ownership of critical incidents, coordinating rapid response and clear communication between service teams and technical recovery. Youll help ensure fast, effective resolution of major incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority … late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from start to finish Assign and confirm priority and severity Coordinate technical teams and communication throughout Host incident calls where required Escalate promptly when needed Validate fixes and confirm closure Produce incident reporting for management Support resolution of lower-priority incidents Complete timely post-incident More ❯

Job Title: SOC Incident Response & Threat Hunting Manager Location: Remote Salary: £75k - £85k plus 10% bonus and £6k car allowance Mon – Fri as well as an on-call rota - 1 week in 4. Candidates must be willing and eligible to go through SC security clearance for this role Job Description: We are seeking a highly skilled and experienced … SOC Incident Response & Threat Hunting Manager to join our growing Security Operations Centre. This is a Player Manager position, someone that is able to speak to the customer and keep them updated on the progress of an escalated incident but also someone that comes from a technical Incident response and Forensics background. Key Responsibilities: Provide … expert guidance and technical oversight on complex security incidents and threat hunting operations. Lead and coordinate high-severity incident response engagements, acting as the primary incident lead when required. This includes managing cross-functional teams, communications, and critical decision-making under pressure. Ensure all incident response and threat hunting activities are thoroughly documented, with comprehensive reporting delivered More ❯

Company description: As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity groups. You will be the subject matter expert responsible for coordinating cyber security incidents across the enterprise click apply for full job More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

We are seeking a highly skilled and experienced SOC Incident Response & Threat Hunting Manager to join our growing Security Operations Centre. This pivotal role will be responsible for leading our Tier 3 Security and Incident Response Analysts, overseeing advanced incident response activities, driving proactive threat hunting initiatives, and providing strategic direction for the Cyber Threat Intelligence … a strong technical background, exceptional management skills, and a strategic vision for cybersecurity. You will play a key role in mentoring and developing a high-performing team, leading complex incident response engagements from initial detection through to post-incident review, and significantly enhancing the security posture of our diverse customer base. The role demands a unique blend of … strategic leadership, deep technical expertise in digital forensics and incident response (DFIR), and a proactive mindset to anticipate and neutralise sophisticated and evolving cyber threats. Key Responsibilities: Provide expert guidance and technical oversight on complex security incidents and threat hunting operations. Lead and coordinate high-severity incident response engagements, acting as the primary incident lead when required. More ❯

Lead Incident Response Manager - Build It, Lead It, Own It £125,000 + bonus | Hybrid (Manchester-based) | Clear path to Technical Director When a cyber incident hits, you are the calm in the chaos. You take control, make the decisions, and guide clients through the storm. This is your opportunity to lead a fast-growing Incident … the function your way, lead high-impact response work, and progress to Technical Director of Cyber within 12 to 18 months. Why This Role Stands Out Lead the full incident response lifecycle from triage and containment to negotiation and recovery Work directly with senior stakeholders and executive teams, trusted as the safe pair of hands when it matters most … defined path to board-level progression What You Bring You are credible, composed, and technically sharp. You can brief a board in the morning and work through a live incident in the afternoon. Experience that will stand out: Proven experience leading or coordinating major incident response cases such as ransomware or business email compromise Strong communicator who is More ❯

Job Title: SOC Incident Response & Threat Hunting Manager Location: Warrington, UK (Travel may be required) Flexible Working: "Work Your Way" available from day one Im working with a gold-standard IT Managed Service Provider renowned for delivering secure, enterprise-grade solutions across cloud, infrastructure, and cyber domains. Theyre expanding their Security Operations Centre and hiring a hands-on … SOC Incident Response & Threat Hunting Manager to lead Tier 3 analysts and drive proactive defence strategies. This is a strategic and technical leadership role, ideal for someone with deep DFIR expertise, strong mentoring capabilities, and a passion for threat hunting and CTI development. Key Responsibilities: Lead and coordinate high-severity incident response engagements Provide technical oversight and More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA) click apply More ❯