1 of 1 Incident Response Jobs in Shrewsbury

with state and federal privacy and security laws. The DMD is also responsible for ensuring a strong, functional internal and external client satisfaction program, oversight of the organization's incident response program, and ensuring business continuity while driving key projects and managing staff. A key aspect of this role is coordinating with internal and external partners, including UMass … internal clients, focusing on relationship management. The DMD is responsible for ensuring Digital Solutions has embedded a successful client experience program that meets established goals and objectives, including prompt response to requests, established service criteria, implementation of service recovery model, training, and mentoring of DS staff as required. Provides oversight and direction to the Business Relationship Manager (BRM) and … the primary liaison between the Digital Solutions department and UMass Chan IT and Information Security teams to ensure alignment on technical strategies, cybersecurity protocols, and compliance with institutional policies. Incident Response and Business Continuity: Lead efforts in business continuity, incident response, and disaster recovery, ensuring swift resolutions and developing protocols for business continuity in case of More ❯