2 of 2 Incident and Problem Manager Jobs in Wales

Major Incident and Problem Manager Bridgend - hybrid 3 days a week onsite Salary: up to £55k + benefits Benefits include 10% pension, private medical, annual bonus Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. The role requires 3 days a week onsite in Bridgend. The Role: Manage high-priority and major incidents through … to resolution. Assess business impact and urgency of incidents. Accurately document incident recovery processes. Support incident reviews, planning meetings, and action tracking. Assist in root cause analysis and problem investigations. Maintain and update incident and problem More ❯

Major Incident and Problem ManagerBridgend - hybrid 3 days a week onsiteSalary: up to £55k + benefits Benefits include 10% pension, private medical, annual bonusOur client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.The role requires 3 days a week onsite in Bridgend. The Role:Manage high-priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post More ❯