Admin - Network Traffic Administrator
Thatcham, England, United Kingdom
EV Cargo
Customer and Network Manager | Full time | Newbury Palletforce Logistics Berkshire is a key member of the UK’s leading palletised freight distribution network. We pride ourselves on delivering exceptional service to our customers while maintaining a strong, efficient logistics operation. We are currently seeking a proactive and organised Customer and Network Manager to join our team in Newbury. THE ROLE … As the Customer and Network Manager, you will act as a vital link between our customers, drivers, and internal teams. You will be responsible for ensuring smooth day-to-day operations, resolving issues efficiently, and supporting both the customer service and traffic teams to maintain high service standards. KEY RESPONSIBILITES: Manage and clear network messages and discrepancies (discreps) Allocate collections … and accept customer jobs into the system Support the customer service team with queries and escalations Assist the traffic team with operational coordination Book in trunking operations and ensure timely scheduling Update Proof of Delivery (POD) records and maintain accurate documentation Handle customer complaints with professionalism and efficiency Provide support to drivers with delivery-related queries Conduct occasional route and More ❯
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