2 of 2 Influencing Skills Jobs in Tunbridge Wells

aligned service modelling. Background in CMDB design, governance and administration. Experience delivering service mapping and dependency modelling. Experience working within federated operating models and influencing stakeholders. Track record of implementing data quality frameworks and governance controls. Experience working in agile delivery environments. Strong understanding of Enterprise Architecture (EA) principles ...

ways of working Running strategic success planning and QBRs , clearly demonstrating ROI and business value Acting as the voice of the customer internally , influencing product, support and operational improvements Tracking and reporting on success metrics including adoption, renewals, retention, NPS/CSAT and advocacy Turning happy customers into advocates … looking for Proven experience in Senior Customer Success/Enterprise CS roles Strong background in customer onboarding, training, and adoption at scale Confidence influencing senior and executive stakeholders in complex organisations A data-driven mindset, with experience linking adoption to measurable ROI and outcomes Comfortable leading QBRs, executive reviews ...