and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New Org CRM, Field Service & Visual remote assistance, Telephony, and
Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to … other languages such as French or Swedish would be beneficial but not essential. Strong understanding of Salesforce CRM functionalities, features, best practice, reporting, and dashboards with any knowledge of
INFOR CPQ an advantage. Bachelor’s degree in Education, Information Technology, Business, or a related field is desirable. Knowledge of various Training techniques and Methodologies. Familiarity with Learning Management Systems. … Industry knowledge and understanding of the industry sectors served by
Infor CPQ (e.g., manufacturing, distribution). Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Trainer, are highly desirable. Excellent communication, presentation, and interpersonal skills with the ability to engage and educate users at all levels. Ability to simplify complex concepts and processes. Strong organisational and time-management
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